Head of Information Technology
3 weeks ago
SkillsWave is a dynamic upskilling and education-as-a-benefit company dedicated to empowering individuals and organizations to thrive in the rapidly evolving landscape of work. Our innovative approach combines cutting-edge technology with personalized learning experiences to equip employees with the skills they need to succeed in their careers. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.
JOB SUMMARY:
As the IT Leader at SkillsWave, you will be the primary point of contact for all internal IT needs, responsible for ensuring the smooth operation of our technology infrastructure and digital systems. Working closely with an outsourced tech firm handling the tech stack and hardware support, you will play a crucial role in optimizing our IT environment to support our growing business needs.
HOW WILL I MAKE AN IMPACT?
- IT Strategy and Planning: Develop and execute an IT strategy aligned with the company's objectives, leveraging technology to enhance operational efficiency and support business growth.
- Systems Administration: Manage and maintain the company's IT infrastructure, including network systems, servers, cloud services, CRM and customer-facing technology, software applications, ensuring reliability, security, and scalability.
- User Support: Serve as the primary point of contact for all internal IT support requests, troubleshooting hardware and software issues, and providing timely resolution to minimize downtime.
- Vendor Management: Collaborate with external tech partners and vendors, including the outsourced tech firm, to coordinate IT projects, procurement, and service delivery, ensuring SLAs are met.
- Cybersecurity and Data Protection: Implement and maintain robust cybersecurity measures, including firewalls, antivirus software, and data encryption, to safeguard sensitive information and mitigate security risks.
- IT Policies and Compliance: Develop and enforce IT policies, procedures, and best practices to ensure compliance with industry standards and regulatory requirements, such as GDPR and HIPAA.
- Technology Evaluation and Implementation: Research and evaluate emerging technologies and tools to drive innovation and improve business processes, leading the implementation of new systems as needed.
- Training and Documentation: Provide training and technical documentation to educate employees on IT best practices, security protocols, and use of company systems and software.
- Hardware and Asset Management: Oversee hardware procurement, inventory management, and asset tracking, optimizing resource allocation and lifecycle management.
- Disaster Recovery and Business Continuity: Develop and maintain a comprehensive disaster recovery plan and backup strategy, ensuring minimal disruption to business operations in the event of a system failure or data breach.
- Technical Proficiency: Strong technical skills across a range of IT disciplines, including network administration, systems integration, cybersecurity, and cloud computing.
- Problem-Solving: Analytical mindset with the ability to troubleshoot complex IT issues and develop innovative solutions to optimize system performance.
- Communication: Excellent communication skills with the ability to translate technical jargon into layman's terms and effectively interact with non-technical stakeholders.
- Collaboration: Ability to work collaboratively with external vendors and internal stakeholders to achieve shared objectives and deliver high-quality IT services.
- Adaptability: Flexibility to adapt to evolving technology trends and business requirements, adjusting IT strategies and priorities accordingly.
- Attention to Detail: Meticulous attention to detail and a commitment to maintaining accurate records and documentation.
- Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred).
- 5+ years of experience in IT roles, with proven expertise in systems administration, network management, and cybersecurity.
- 3+ years experience with a modern CRM and related integrations to secondary systems.
- Experience managing IT operations in a small to mid-sized company, preferably in a startup or scale-up environment.
- Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are desirable.
- Strong project management skills and experience leading IT projects from conception to implementation.
- Experience in B2B2C fields a plus.
- Pro-active, positive, can-do disposition, with evidence of the ability to support growing teams with integrity and flexibility.
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Head of Information Technology – SkillsWave
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