Technical Services Representative

4 weeks ago

Montreal, Canada Groupe Dynamite Full time

Technical Services Representative

Job Summary:Reporting to the POS/Microsystem support Manager, the Technical Services Representative will be responsible for supporting store and Head Office staff in all IT-related problems. The main tasks will include troubleshooting software and hardware problems, setting up new PCs and maintaining inventory of all hardware.

Key responsibilities:

  • Respond to incoming calls from our retail store and Head Office staff
  • Resolve IT-related problems and transfer calls internally as appropriate
  • Install, configure and deploy new PCs
  • Investigate and close user trouble on PCs and application issues
  • Maintain up-to-date hardware and software inventory
  • Act as a resource person for all users

To qualify for this role, you must have...

  • College diploma in Computer Science, Management Information System (MIS) or a related discipline
  • Minimum 2 to 5 years’ experience as a IT Technician
  • Bilingual: French & English (written and spoken)
  • Proven abilities in PC configuration
  • Good level knowledge of Windows, MAC OS and Google related applications (Google Mail, Google Docs, Google Drive, etc)
  • Knowledge of Apple related Hardware (IPad’s, etc)
  • General PC troubleshooting and repair knowledge
  • Proven communication and customer service skills
  • A+ Certification an asset
  • Experience in retail considered an asset
  • Must be available to work flexible shifts (including weekends or nights) - On call on rotation
  • Must be available to undertake occasional travel

To be a great fit, you must...

  • Be able to make tough decisions;
  • Thrive in the face of change with a strong sense of urgency;
  • Challenge the status quo by contributing impactful ideas and solutions;
  • Build partnerships and prioritize collaboration;
  • Present information in an effective and concise manner;
  • Be proactive and exceed expected results.

On our side...

We are a global fashion retailer with the Garage and Dynamite brands at the heart of our success. With close to 300 stores in Canada and the U.S., and more than 5,000 people, we have been making our mark on fashion retail since 1975.

Our core strength is rooted in a solid understanding of our customers, while our brands continue to stand out thanks to our passionate teams who embody our values. We are proud to hire and retain aspirational leaders who are driven to achieve great things and are recognized for an entrepreneurial spirit.

What’s in it for you...

We proudly offer you a competitive salary and bonus plan, registered retirement savings, and flexible group insurance with personalized coverage that meets your needs.

As a member of our team, you’ll also enjoy our employee discount at Garage and Dynamite stores, private sample sales throughout the year and many other exciting perks, including a day off for your birthday.

Our promise…

We are committed to employment equity.

Next steps...

We will only call those who have been retained for an interview.

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