Inside Sales Specialist

Position Summary: Reporting to the North America National Sales Manager, Analytical & Organic Science, the Inside Sales Specialist will play a crucial role in driving revenue growth by generating new business opportunities and nurturing relationships with existing clients. This position will be responsible for effectively communicating our value proposition, understanding customer needs, and closing sales deals.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Proactively reach out to prospective customers via phone, email, and other communication channels to generate leads and establish rapport.

· Conduct thorough needs assessments to understand customer requirements and recommend appropriate solutions.

· Present product/service demonstrations and effectively communicate the features and benefits to potential clients.

· Collaborate with the sales team to develop and implement sales strategies to achieve targets and objectives.

· Follow up with leads and maintain ongoing communication to move prospects through the sales funnel.

· Provide accurate and timely information to customers regarding pricing, quotes, and product/service availability.

· Utilize CRM software to manage customer interactions, update records, and track sales activities.

· Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth.

· Meet or exceed sales quotas and targets on a consistent basis.

Education/Experience:

Scientific (chemistry, biochemistry) degree or relevant field from four-year College or University.

Hands-on experience in a Laboratory environment and experience with chromatography is an asset.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

• Customer service skills, able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
• Strong communication skills and strong phone presence
• Flexibility and persistence, not every customer is going to be a sale. Being able to bounce back if you lose a sale will be a key for this job.
• Successfully handles multiple tasks, executes in a timely manner and staying organized.
• Time management skills and works effectively in a fast-paced environment.
• Ability to adapt to changing priorities and interruptions.
• Effectively communicates and work well in a team and shows initiative to contribute to company’s growth

Conflict Resolution- Confronts difficult situations. Encourages open communications.

Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve

conflicts.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with

respect. Upholds organizational values. Works with integrity and ethically.

Delegation – Collaborate on work assignments. Gives authority to work independently.

Matches the responsibility to the person. Provides recognition for results. Sets

expectations and monitors delegated activities.

Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully.

Identifies problems in a timely manner. Resolves problems in early stages. Works well in group

problem solving situations.

Adaptability- Accepts constructive feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in

written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and

uses appropriate communication methods.

Dependability - Commits to doing the best job possible. Follows instructions, responds to management

direction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for

service and assistance. Takes responsibility for own actions.

Job Knowledge - Competent in required job skills and knowledge. Displays understanding of how job

relates to others. Exhibits ability to learn and apply new skills. Keeps abreast of current developments.

Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness.

Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own

Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards.

Strives to increase production. Works quickly.

Safety & Security – Determines appropriate action beyond guidelines. Observes safety and security

procedures. Reports potentially unsafe conditions. Uses equipment and materials properly

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public. Must be bilingual (spoken and written)

Mathematical Ability:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability:

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should be:

• Proficient with Microsoft Office applications
• Expert skills in spreadsheets and word processor usage
• Adept at reviewing data and extracting meaningful performance indicators
• Hubspot and SAP experience an asset.

Certificates and Licenses: Driving Licence

Supervisory Responsibilities: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs work in indoor conditions, 100% of the time.
• Work will be predominately done remotely.
• Required to travel 30% of the time.
• The level of noise is moderate (general office and warehouse distribution).
• This position requires working with office equipment, and computer equipment.
• Ability to travel internationally is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and reach with hands and arms.

· The employee is frequently required to stand and sit.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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Calibre Scientific in Montreal, Quebec, Canada