Network Analyst

3 weeks ago

Barrie, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled IT Operations Analyst to join our client.

Contract Dates: 12 months with potential to extend or convert

Pay Range: $35.58 to $40.53 per hour

Business Hours: Monday to Friday (Onsite)

Job Responsibilities:

  1. Manage day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader.
  2. The primary accountability of this position is to ensure that all work deliverable during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed.
  3. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of the accountability.
  4. Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
  5. Engage in high priority incidents (P2's) or incident calls and provide support.
  6. Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
  7. Ensure work being taken over is followed up promptly while providing proper handovers to the next shift as well as to the Shift Leader.
  8. Support the incident, change and problem management processes.
  9. Manage incident queues and effectively prioritize and triage incidents based on critical devices and shared services.
  10. Help develop team members, provide effective feedback and recognition when needed.
  11. Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required.
  12. Create MoPs and how-to docs for better support and training of new and junior team members.

Experience & Qualification Requirements:

  1. CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience).
  2. Routing and switching experience.
  3. Troubleshooting experience/Break fixes.
  4. Network analyst experience.
  5. Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
  6. Strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN.
  7. Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.
  8. Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, VitalQIP, ExtraHop, ThousandEyes.

Personal Attributes:

  1. Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
  2. Strong communication skills, both verbal and written, are essential to interact with support groups, clients and vendors.
  3. Strong analytical mindset and problem-solving skills, with a keen attention to detail and accuracy.

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

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