Temporary Client Experience Coordinator

1 week ago

Orangeville, Canada Richemont Full time

Fixed Term

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. 

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,

including personalized product curation, attention, and services for their creation. 

CLIENT EXPERIENCE COORDINATOR - CARTIER, VANCOUVER

Job Mission

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience. 

Key Responsibilities 

  • Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment 
  • Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
  • Utilize Maison storytelling and heritage to enhance the client experience 
  • As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
  • Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell) 
  • Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc. 
  • Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
  • Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed 
  • Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
  • Consistently reach and aim to exceed all KPIs 

Optimize the boutique environment

  • Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue 
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
  • Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness) 
  • Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
  • Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses 
  • Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
  • Participate in daily set up and break down of boutique for opening/closing as needed 
  • Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples 
  • Assist with special projects as needed 

Maison / industry knowledge and compliance 

  • Develop fundamental brand knowledge to convey Cartier heritage and values 
  • Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.) 
  • Remain current on all industry news, local/global competition, and connection to community
  • Strive for operational excellence related to the boutique environment and upholding standards
  • Share and collaborate best practices with the boutique team

Teamwork 

  • Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor 
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications 

Education 

  • Associate’s or Bachelor’s degree preferred

Industry experience 

  • Previous experience especially in luxury retail, service or hospitality industry is a plus

Technical skills / abilities

  • Excellent computer skills and use of technology 
  • MS Office experience required; SAP knowledge preferred 
  • Additional language skills are a plus

Personal skills 

  • Must be available to work retail hours (including weekends) and travel for trainings as needed
  • Ability to work in a fast-paced, evolving environment 
  • Excellent analytical, organizational, and interpersonal communication skills are required
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision 
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude 
  • Intellectual curiosity and passion for learning

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

#J-18808-Ljbffr

  • Temporary Adminstrative Support

    3 weeks ago

    Orangeville, Canada Eramosa Physiotherapy Associates Full time

    Are you an experienced client-centred health care administrator? Are you ready to be immersed in a fast-paced, high-volume clinic, offering front-line customer service, billing support, and schedule management. If so, we have an opening for a full-time, temporary health-care administrator/receptionist. As Administrator (Temporary), you will provide support...

  • Temporary Adminstrative Support

    2 weeks ago

    Orangeville, Ontario, Canada Eramosa Physiotherapy Associates Full time

    Are you an experienced client-centred health care administrator? Are you ready to be immersed in a fast-paced, high-volume clinic, offering front-line customer service, billing support, and schedule management. If so, we have an opening for a full-time, temporary health-care administrator/receptionist.As Administrator (Temporary), you will provide support to...

  • People and Culture Coordinator- Temporary Full-time

    3 weeks ago

    Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 202-24 **Department / Unit**: - People and Culture **Position Type**: - Temporary Full Time **Bargaining Unit**: - Non-Union **Posting Date**: - 2024-06-11 23:59 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our...

  • Rpn Client Care Coordinator

    3 weeks ago

    Orangeville, Canada Comfort Keepers Full time

    **CLIENT CARE COORDINATOR** At Comfort Keepers, our goal is to help Seniors live full, independent, and dignified lives within the comfort of their own homeswherever home may be. Comfort Keepers is dedicated to providing care that enriches our client's lives and helps them maintain the highest possible level of quality independent living. Comfort Keepers...

  • Psw Client Care Coordinator

    3 weeks ago

    Orangeville, Canada Comfort Keepers Full time

    **CLIENT CARE COORDINATOR** At Comfort Keepers, our goal is to help Seniors live full, independent, and dignified lives within the comfort of their own homeswherever home may be. Comfort Keepers is dedicated to providing care that enriches our client's lives and helps them maintain the highest possible level of quality independent living. Comfort Keepers...

  • Reception Coordinator

    3 weeks ago

    Orangeville, Canada The Corporation of the County of Dufferin Full time

    The County of Dufferin is an upper tier municipality which sits on the fringe of the Greater Toronto Area, about 100 km northwest of Toronto. It is largely a rural county with three urban settlement areas. The region is well known for its rivers, rolling hills and excellent outdoor recreation opportunities. The UNESCO World Biosphere Reserve, the Niagara...

  • People and Culture Coordinator- Temporary Full-Time

    2 weeks ago

    Orangeville, Ontario, Canada Headwaters Health Care Centre Full time

    Competition: Department / Unit: People and Culture Position Type: Temporary Full Time Bargaining Unit: Non-Union Posting Date: :59 Headwaters Health Care Centre. One Community, Caring Together. We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together...

  • People and Culture Coordinator- Temporary Full-time

    2 weeks ago

    Orangeville, Ontario, Canada Headwaters Health Care Centre Full time

    Competition:Department / Unit: People and CulturePosition Type: Temporary Full TimeBargaining Unit: Non-UnionPosting Date::59Headwaters Health Care CentreOne Community, Caring Together:We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person...

  • Reception Coordinator

    2 weeks ago

    Orangeville, Ontario, Canada The Corporation of the County of Dufferin Full time

    The County of Dufferin is an upper tier municipality which sits on the fringe of the Greater Toronto Area, about 100 km northwest of Toronto. It is largely a rural county with three urban settlement areas. The region is well known for its rivers, rolling hills and excellent outdoor recreation opportunities. The UNESCO World Biosphere Reserve, the Niagara...

  • Restorative Care Aide

    3 weeks ago

    Orangeville, Canada Avalon Care Centre Full time

    **_Join Our Team As A Restorative Care Coordinator!_** **_ Temporary Full Time_** Jarlette Health Services is a family-centric organization that has built a tradition of excellence in making an outstanding difference in the lives of the residents, families, employees, and communities it serves. As a proudly Canadian organization, with 14 Long Term Care...

  • Registration Clerk

    3 weeks ago

    Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 069-24 **Department / Unit**: - Registration **Position Type**: - Temporary Casual **Bargaining Unit**: - OPSEU Clerical **Posting Date**: - 2024-02-23 12:00 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our patients,...

  • Client Care Coordinator

    4 days ago

    Orangeville, Canada Local Home Finder Full time

    **Compensation**: 375000 **Responsibilities**: - Comply with tax withholding processes and legal requirements - Fill out all appropriate paperwork and file in the customer database to assist the real estate team in closing deals - Schedule necessary appointments with all parties, including open houses and the final walkthrough - Generate status reports for...

  • Registration Clerk

    3 weeks ago

    Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 150-24 **Department / Unit**: - Registration **Position Type**: - Temporary Part Time **Bargaining Unit**: - OPSEU Clerical **Posting Date**: - 2024-04-18 12:00 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our patients,...

  • Registration Clerk

    4 weeks ago

    Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 051-24 **Department / Unit**: - Registration **Position Type**: - Temporary Part Time **Bargaining Unit**: - OPSEU Clerical **Posting Date**: - 2024-02-15 12:00 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our patients,...

  • Carpenter (Temporary) - All Sites Maintained By

    4 weeks ago

    Orangeville, Canada Upper Grand District School Board Full time

    Carpenter (Temporary) - 22CUPE121 The Upper Grand District School Board’s 3,000 plus dedicated teaching and support staff provide student success to over 35,000 students who attend our 65 elementary schools and 11 secondary schools in the City of Guelph, County of Wellington and County of Dufferin. The Upper Grand District School Board is situated on the...

  • Environmental Services Attendant

    3 weeks ago

    Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 065-24 **Department / Unit**: - Housekeeping **Position Type**: - Temporary Part Time **Bargaining Unit**: - SEIU **Posting Date**: - 2024-02-23 12:00 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our patients, families,...

  • Environmental Services Attendant

    3 weeks ago

    Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 029-24 **Department / Unit**: - Housekeeping **Position Type**: - Temporary Part Time **Bargaining Unit**: - SEIU **Posting Date**: - 2024-01-31 12:00 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our patients, families,...

  • Temporary Caretaker Floater

    2 weeks ago

    Orangeville, Ontario, Canada Upper Grand District School Board Full time

    TEMPORARY CARETAKER - FLOATERThe Upper Grand District School Board's 3,000 plus dedicated teaching and support staff provide student success to over 35,000 students who attend our 65 elementary schools and 11 secondary schools in the City of Guelph, County of Wellington and County of Dufferin. The Upper Grand District School Board is situated on the treaty...

  • Switchboard Operator

    3 weeks ago

    Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 068-24 **Department / Unit**: - Communications **Position Type**: - Temporary Part Time **Bargaining Unit**: - OPSEU Clerical **Posting Date**: - 2024-02-23 12:00 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our...

  • Client Care Coordinator

    2 weeks ago

    Orangeville, Canada Local Home Finder Full time

    **Compensation**: 375000 **Responsibilities**: - Generate status reports for the team on a regular basis to make sure company targets are being properly prioritized - Notify transaction participants when a deadline is approaching - Ensure each transaction complies with legalities and any tax withholdings are complete - Arrange for open houses and other...