Digital Operations Analyst

2 weeks ago

Calgary, Canada BGIS Full time
Job Description:

Digital Operations Analyst is an SME in delivering accessible, high-quality, and relevant content to the audiences of various digital platforms. These platforms include but are not limited to MarketHub, Workjam, Salesforce and working with the learning team to ensure quality training modules for the Mobility Learning Academy. Digital OA ensures the Mobility business' digital content and user interface design elements work together to deliver positive user experiences for the frontline sales team, store-level service champions and partners at all channels in Canada. The primary responsibilities of the Digital Operations Analyst are the technical preparation and conversion of content, accessibility reviews and remediation, and publishing content on behalf of Shell across the organization. Additionally, using various tools, this role is pivotal in finding opportunities to enhance the user experience by evaluating user-centred designs and processes and improving content through data analysis and industry best practices. The Digital OA will work with the Global and various local teams to implement the NextGen MarketHub 2.0 in 2023.

The Digital OA actively works with all internal departments to develop and manage digital content and implement needed improvements, especially focusing on frontline communications, engagement, rewards and partner experience. This role will also co-own the Working as ONE program to enhance communications and program delivery between the head office team with the Sales & Ops team.

KEY DUTIES & RESPONSIBILITIES

Digital Content and Experiences
  • Liaise with staff across the organization to develop and refine digital content that reflects our user-centred digital experience goals, SOP and then publish, maintain, and decommission content on various digital platforms as needed.
  • Drive improved digital experiences by: - Using UI/UX principles to contribute to refining digital contact, information architecture, navigation, and site design:
  • Gathering and analyzing data and statistics on our content and our digital platforms and about how users are accessing them.
  • Continuously look for ways to improve digital content quality and content management efficiencies by researching, developing, and following industry best practices.
  • Ensure digital content meets usability and accessibility requirements and best practices through coaching and training content contributors and reviewing, and where necessary, remediating digital content for publication online.
  • # of Channels: All channels - RBA, MBA, DO, BW, RFA
  • # of sites: 1400+
  • Other duties as assigned per the priority projects within the Operations team.
KNOWLEDGE & SKILLS
  • Applicant must have hands-on experience as an SME in digital content creation & management, information management, digital accessibility and data analytic.
  • Administrator experience with top-rated Frontline enablement and communication tool such as WorkJam or other leading platforms.
  • Experience in utilizing Adobe Experience Manager for content and digital asset management.
  • Proven track record of initiating and completing successful projects.
  • Experience in project management or similar complex system change.
  • Understanding of business and system analysis methodologies.
  • Strong analytical and research skills.
  • Ability to work with a wide range of teams.
  • Ability to set enhanced objectives for self and others.
  • Management and leadership capabilities.
  • Flexibility/adaptability and ability to manage multiple priorities.
  • Excellent problem-solving skills.
Licenses and/or Professional Accreditation
  • None Required.
BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap. #J-18808-Ljbffr

  • Digital Operations Analyst

    3 weeks ago

    Calgary, Canada BGIS Full time

    Digital Operations Analyst is an SME in delivering accessible, high-quality, and relevant content to the audiences of various digital platforms. These platforms include but are not limited to MarketHub, Workjam, Salesforce and working with the learning team to ensure quality training modules for the Mobility Learning Academy. Digital OA ensures the...

  • SEO Analyst

    7 days ago

    Calgary, Canada Digital Shift Full time

    Are you a data-driven strategist passionate about optimizing search engine visibility and driving measurable results? Do you excel at leveraging SEO to enhance digital footprints and create competitive advantages? If you're ready to unleash your SEO expertise in a role where analysis meets action, we want you on our team! Join us as an SEO Analyst and play...

  • Business Analyst, Digital Enablement

    7 days ago

    Calgary, Canada Cenovus Energy Full time

    Worker Type: Employee Group: Digital Enablement Program Department Job Post End Date: 08/19/2023 About this opportunity: We are seeking a highly skilled and motivated Business Analyst to join our dynamic team supporting digital enablement initiatives. This is a crucial role in driving digital transformation within our organization by collaborating with...

  • SEO Analyst

    4 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for an SEO Analyst to join our team and help us build a solid online presence.SEO Analyst responsibilities include performing keyword research, optimizing content and monitoring user engagement. To be successful in this role, you should be familiar with current SEO techniques and tools and have excellent analytical skills.Ultimately, you will...

  • SEO Analyst

    3 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for an SEO Analyst to join our team and help us build a solid online presence.SEO Analyst responsibilities include performing keyword research, optimizing content and monitoring user engagement. To be successful in this role, you should be familiar with current SEO techniques and tools and have excellent analytical skills.Ultimately, you will...

  • SEO Analyst

    3 weeks ago

    Calgary, AB, Canada Digital Shift Full time

    We are looking for an SEO Analyst to join our team and help us build a solid online presence. SEO Analyst responsibilities include performing keyword research, optimizing content and monitoring user engagement. To be successful in this role, you should be familiar with current SEO techniques and tools and have excellent analytical skills. Ultimately, you...

  • Junior Business Analyst

    7 days ago

    Calgary, Canada GrainsConnect Canada Operations Full time

    **JUNIOR BUSINESS ANALYST** Are you interested in joining GrainsConnect Canada (GCC), designated one of Canada's Best Managed Companies since 2021! GrainsConnects’ game changing supply chain model connects the growers of Alberta and Saskatchewan to global markets through the region's first state-of-the-art facilities to boast 134 car rail loops. Reporting...

  • Scheduling Analyst, TSL Operations

    3 weeks ago

    Calgary, Canada Airswift Full time

    Job Description: Airswift is seeking a Scheduling Analyst to work with one of our major clients in the Oil & Gas industry in Calgary, AB. This is a 1-yearcontract with the possibility of extension. Reporting to the Manager, Trading, Supply & Logistics (TSL) NG & NGL Commercial Scheduling, the NGL Scheduling Analyst is accountable for supporting the safe,...

  • Scheduling Analyst, TSL Operations

    3 weeks ago

    Calgary, Canada Airswift Full time

    Job Description: Airswift is seeking a Scheduling Analyst to work with one of our major clients in the Oil & Gas industry in Calgary, AB. This is a 1-yearcontract with the possibility of extension. Reporting to the Manager, Trading, Supply & Logistics (TSL) NG & NGL Commercial Scheduling, the NGL Scheduling Analyst is accountable for supporting the safe,...

  • Scheduling Analyst, TSL Operations

    4 weeks ago

    Calgary, Canada Airswift Full time

    Job Description: Airswift is seeking a Scheduling Analyst to work with one of our major clients in the Oil & Gas industry in Calgary, AB. This is a 1-yearcontract with the possibility of extension. Reporting to the Manager, Trading, Supply & Logistics (TSL) NG & NGL Commercial Scheduling, the NGL Scheduling Analyst is accountable for supporting the safe,...

  • Contract Analyst

    2 days ago

    Calgary, Canada Superior Gas Liquids Full time

    Reporting to the Superior Gas Liquids Digital Transformation & Operational Accounting Director, the Contract Analyst is responsible for analyzing the details of business contracts, to help the company avoid contractual disputes, protecting both the company’s reputation and its financial interests.

  • Scheduling Analyst, TSL Operations

    3 weeks ago

    Calgary, AB, Canada Airswift Full time

    Job Description: Airswift is seeking a Scheduling Analyst to work with one of our major clients in the Oil & Gas industry in Calgary, AB . This is a 1-yearcontract with the possibility of extension. Reporting to the Manager, Trading, Supply & Logistics (TSL) NG & NGL Commercial Scheduling, the NGL Scheduling Analyst is accountable for supporting the...

  • Operations Analyst

    1 day ago

    Calgary, Canada SAIT Full time

    The Opportunity Reporting to the Manager of Operations, School for Advanced Digital Technology (SADT), the Operations Analyst is responsible for providing data management and analysis, process improvement, and template design and development support to SADT leadership. This work includes, amongst other items, developing processes and templates for CRMs,...

  • Procurement Analyst, Conventional Operations

    2 days ago

    Calgary, Canada Petroplan Full time

    Procurement Analyst, Conventional Operations Location Calgary or Grande Prairie Contract: Initially 12 months with a view to extendResponsibilitiesOverviewReporting to the Manager, SCM Conventional Operations the Procurement Analyst supports the establishment of cost-effective supply of materials t

  • Operations Coordinator

    4 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for a professional Operations Coordinator to plan, direct and monitor ongoing operations to assist with executing deliverables for our valued clients. As the Operations Coordinator, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The...

  • Operations Coordinator

    3 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for a professional Operations Coordinator to plan, direct and monitor ongoing operations to assist with executing deliverables for our valued clients. As the Operations Coordinator, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The...

  • Operations Coordinator

    3 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for a professional Operations Coordinator to plan, direct and monitor ongoing operations to assist with executing deliverables for our valued clients. As the Operations Coordinator, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The...

  • Financial and Operations Financial Analyst

    4 weeks ago

    Calgary, Alberta, Canada Cascade Trading Ltd. Full time

    Position: Financial and Risk Operations Analyst About Our Company: Cascade Trading Ltd., and its associated entities, is a dynamic and growing business specializing in electricity, natural gas and environmental trading. We value innovation, entrepreneurial spirit, and proactive problem-solving. We're located in the city of Calgary, AB, and offer competitive...

  • Vendor Management Analyst

    4 weeks ago

    Calgary, Canada Direct Energy Full time

    As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success-take charge of your career goals and empower your future! **Job...

  • GIS Analyst

    3 weeks ago

    Calgary, Canada GHD Full time

    Organisations don't innovate, people do. As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good.  And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter.  Join our team of over 600 data scientists, design...