Manager, Consumer

1 month ago

Halifax, Canada Insurance Bureau of Canada Full time

Insurance Bureau of Canada is the national industry association representing Canada’s private home, auto and business insurers. Its member companies make up the vast majority of the property and casualty (P&C) insurance market in Canada. For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and business insurance available for all Canadians. IBC champions key issues and helps educate consumers on how best to protect their homes, cars, businesses and properties.

Our vision is for consumers and governments to trust, value and support our industry and the products it sells. Our team is on the front line in creating and maintaining relationships with governments and regulators, contributing to public policy objectives on key files relevant to our country and industry.

A well-informed and well-served consumer is also central to our vision. Our team works to advance our credibility and educate consumers on road safety, injury prevention, emergency preparedness, climate adaptation, insurance literacy and insurance innovations. Simply put, we strive to keep Canadians safe on the road, at home, at work, and at play.

Summary

Contribute to the regions’ outstanding member relations activities while advancing key strategic priorities. This is be done in collaboration with the regional and national team(s) of IBC, while reporting to the Vice-President, Ontario & Atlantic.

Holding the pen on the regional strategies for member relations and consumer outreach, you will incorporate the input from the rest of the team in its development and execution.

You will also manage the Atlantic regions’ Consumer Information Centre, which involves tracking consumer calls and emails as well as ensuring that Consumer Information Officers have the best information to respond queries that may be regionally specific such as during industry response to severe weather events.

Conducting research, meeting coordination, and attending industry events in all four Atlantic Provinces will form part of the duties of the Manager, Consumer & Industry Relations – in addition to other duties as required.

Participate in IBC’s Community Assistance Mobile Pavilion to provide timely insurance support to communities impacted by disasters. Work collaboratively with insurance companies and local/provincial emergency management staff.

Duties & Responsibilities

Develop, update, and execute member and consumer strategies

Organize, facilitate, and staff industry sub-committees of the Atlantic Committee

Collaborate with industry, as prescribed by the Atlantic Committee

Represent IBC with various government departments and representatives as assigned

Represent industry on provincial & municipal government committees as assigned

Report to the Vice-President, Atlantic and work closely with the Government Relations team to accomplish the above

Work with stakeholders in identifying areas when IBC can help with education issues and coordinate training sessions, when required

Work toward becoming a subject matter expert on P&C Insurance as it pertains to the Atlantic Region

Conduct response(s) to media requests and interviews as directed

Sustain a valuable and professional Consumer Information Centre for the Atlantic Region of IBC by investigating consumer complaints while acting as a liaison between members and consumers in finding negotiated solutions to, at times, contentious issues

Qualifications

Minimum of 10 or more years of experience in the P&C industry

University degree in business administration/marketing/public relations or equivalent business experience

Knowledge of provincial government operations

Public speaking skills including media relations

Excellent business writing skills

Superior organizational skills

Excellent team building and self-management skills

Conflict management, negotiation and risk management skills

Proficiency in Microsoft Office, especially Excel & PowerPoint

Why Join IBC?

Competitive salary and benefits.

Hybrid work environment.

Variety of job tasks to help accelerate your professional skills development.

Working with a top-tier team, full of all-stars and industry leaders.

A career working with and influencing creative and the visual identity of the brand.

The ability to be creative and help keep Canadians safe on the road, at home, at work, and at play.

Strong leadership with a focus on your development and growth.

IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.

IBC welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact Medina Kadija at MKadija@ibc.ca . IBC will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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