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Client Partner, Financial Services

2 months ago

Old Toronto, Canada Infosys Full time

Infosys is seeking a Client Partner for its Financial Services vertical. The person will lead all client interfaces within the assigned account scope and along with the Senior Client Partner / Group Managers build an account plan for the client management. Usually, the Client Partner handles a single account or part of a large account with a P&L of $30MM to $50MM.


Role Description:
  • Client relationship management and business development: manage client relationships, build a portfolio up to $30-40M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
  • Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
  • Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
  • Provide client introductions, and customer context to internal teams. Navigate the account to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the winning price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it.
  • Drive MSA / SOWs/payments (AR), resolve delivery escalations and complaints, and mentor IBU account team to demonstrate business value to the client.
  • Maintaining the Infosys price premium, enhancing client satisfaction, and growing the account as per the account plan WITHIN the assigned account.

Required Qualifications:
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
  • Significant business development and project management experience
  • Experience in the relevant industry/vertical
  • Track record of interacting and building relationships with CXO-level client contacts
  • Hands-on experience with proposal creation and leading proposal presentations
  • Strong leadership, interpersonal, communication, and presentation skills
  • Wide variety of IT and business consulting engagement experience
  • U.S. citizenship or permanent residency is required; we are not able to sponsor this position at this time

Preferred Qualifications:
  • Knowledge of industry-specific go-to-market solutions
  • Good understanding of industry-specific business issues and drivers
  • Global Delivery Model experience
  • Experience managing large multi-location consulting engagement teams
  • Track record as an Account Manager in a rapidly growing client relationship

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.


Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. #J-18808-Ljbffr