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Franchise account manager, merchant solutions

2 months ago

Old Toronto, Canada TD Full time

Lieu de travail: Canada

Horaire: 37.5

Secteur d’activité: Services bancaires personnels et commerciaux

Détails de la rémunération :

Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

Description du poste:

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

As a member of the TD Merchant Solutions Franchise Team, the Account Manager will be accountable for management and growth of the Franchise portfolio within TD Merchant Solutions. The Account Manager will build relationships with key customers within the portfolio, from day-to-day contacts through to C level executives, with a focus on retention strategies, revenue growth and acquisition.

Job Requirements:

Reporting to the National Franchise Manager, this position will work closely with the team and all areas of Merchant Solutions to manage a portfolio of Franchise accounts. Key accountabilities for this role include but are not limited to the following:

  • Manage and build relationships with multiple day-to-day contacts and key customers within the portfolio
  • Work with TD Business Banking partners for new sales referral opportunities for TD Merchant Solutions (ONE TD)
  • Support new sales opportunities with existing merchant accounts
  • Retain profitable merchant relationships to meet business goals
  • Work quickly to address and resolve merchant issues
  • Demonstrate TD's commitment to being a client centric institution where Merchant Experience is a priority
  • Excellent analytical and organizational skills with the capacity to work in a fast-paced environment, managing multiple deadlines and priorities
  • Show a deep understanding of customer needs; provide advice and present relevant opportunities and payment solutions
  • Skillful communication (written and verbal), negotiation, and ability to build and leverage internal partner relationships to drive results
  • Become an expert in Payments and the competitive landscape to act as an advisor to clients ensuring they are kept abreast of what is happening in the industry
  • Previous experience working in Merchant Solutions would be beneficial
Additional Information:

4 + years of Client facing experience is required, in a Sales or Customer Service capacity.

Some flexibility to work extended hours as needed to support customers, and some travel may be required.

Bilingual would be an asset.

Knowledge of merchant solutions would be an asset.

Location: All provinces in Canada (Remote). Occasional Toronto meetings.

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