Operations supervisor

3 weeks ago

Montreal, Canada Nationex Full time

Do you like to work in a team and go above and beyond ? Come and work in our Montreal sorting center Join our dynamic team and let your leadership shine at the heart of an exciting professional adventure

Nationex is looking for a competent and experienced Operations Supervisor for his Operations Supervisor position .

The benefits of working at Nationex:

  • A family-oriented, pleasant and inclusive work environment;
  • A teamwork and collaborative atmosphere;
  • Competitive salary and annual salary increase;
  • Group insurance;
  • Telemedicine service offered;

The tasks you will perform:

Operations

  • Ensure at all times the health and safety of employees and the legal compliance of our industry's operations in its warehouse.
  • Ensure the operational performance of the Montreal depot, whether for in-house operations.
  • Ensure the processing of exception codes for delivery issues.
  • Organize and optimize the routes of drivers and delivery people in collaboration with your team to reduce costs and maximize customer service.
  • Participate in the efficient start-up of operations by ensuring the cleanliness of the warehouse and the recharging of equipment and handling tools.
  • Process customer service inquiries to return a response as soon as possible.
  • Establish and maintain quality processes for parcel delivery according to national standards.
  • Follow the process of the customer parcel journey to ensure traceability at all times.
  • Participate in the various projects and initiatives of the operations team.
  • All other related tasks, including replacing a delivery driver.
  • Possibility of travel between the two depots in Montreal.

Leadership

  • Strategically manage, lead, and align the team of delivery drivers and bike delivery drivers in their roles and responsibilities.
  • Work in collaboration with the human resources department in recruitment, skills development, mobilization and performance management.
  • Establish and maintain a workforce structure to be effective in meeting operational needs.
  • Maintain healthy relationships that promote the performance and engagement of the employees under his/her responsibility.

If you have the following qualifications , we want you on our team:

  • College or university diploma in operations or supply chain management.
  • Minimum of 3 years of experience in a similar role.
  • Good knowledge of the legislation in force in the transport industry.

Qualities sought:

  • Excellent communication and interpersonal skills;
  • Dynamism and good humour;
  • Organizational skills
  • Initiative
  • Sense of responsibility
  • Problem Solving

Diversity is a fundamental practice in our recruitment process. In order to facilitate reading, the use of the masculine form has been retained.

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