Customer Service Specialist

7 days ago


Brampton, Canada Around The Clock Staffing Solutions Inc] Full time
Job Description:Job Description We are currently recruiting for a Front Office Customer Service Specialist. Job description This position provides timely and accurate customer service through phone and email including order entry, product knowledge and availability, and resolving customer issues. Major Duties and Responsibilities: First point of contact for customers Ensure timely and accurate service to inquiries through phone and email Suggest additional and/or alternative products or services to meet customer needs Enter orders in distribution software Correspond with warehouse staff to ensure order flow Follow up internally regarding back orders to ensure timely delivery of products Create and maintain positive relationships with customers Maintain office supplies and perform other administrative tasks Other duties as assigned Minor Duties and Responsibilities: Communicate and resolve issues with internal departments as needed Minimum Qualifications and Skills: Completion of post-secondary program or combination of education and experience 1-3 years of previous customer service experience Display professionalism and pleasant phone demeanor Exceptional oral and written communication skills with high sense of urgency Highly attentive to detail with strong clerical and organizational skills Ability read and analyze detailed invoices and spreadsheets Communicate clearly and effectively with all levels of an organization Must be comfortable using Microsoft Office (Outlook, Word, Excel) Job ID: 5813105
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Around The Clock Staffing Solutions Inc


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