Current jobs related to Technical Account Manager - Vancouver - D2L

  • Technical Account Manager

    3 months ago

    Vancouver, Canada Genetec Full time

    **Your team’s dynamic**: As Technical Account Manager, you will be the main point of contact and technical account owner for one or multiple accounts (up to 4), reporting directly to the Dedicated Client Care Manager. The mission of the Professional Services team is to _help customers achieve success and maximize value in their investment while mitigating...

  • Technical Accounting Manager

    3 weeks ago

    Vancouver, Canada Twilio Full time

    **See yourself at Twilio.** Join the team as our next Technical Accounting Manager on Twilio's Technical Accounting & SEC Reporting Team **Who we are & why we're hiring** Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively...

  • Technical Sales Representative

    1 day ago

    Vancouver, British Columbia, Canada EPIC Technical Sales Full time

    EPIC Technical Sales is a leading provider of technical sales services to high technology companies in the Pacific Northwest and Western Canada territories.We are seeking a highly skilled and experienced Technical Sales Representative to join our team and support our clients in promoting, designing-in, and supporting ongoing business for our broad line of...

  • Technical Sales Representative

    13 hours ago

    Vancouver, British Columbia, Canada EPIC Technical Sales Full time

    EPIC Technical Sales is a leading provider of technical sales services to high technology companies in the Pacific Northwest and Western Canada territories.We are seeking a highly skilled and experienced Technical Sales Representative to join our team and support our clients in promoting, designing-in, and supporting ongoing business for our broad line of...

  • Technical Sales Representative

    3 days ago

    Vancouver, British Columbia, Canada EPIC Technical Sales Full time

    Job Description**About EPIC Technical Sales**EPIC Technical Sales is a leading provider of technical sales services to high technology companies in the Pacific Northwest and Western Canada territories.**Job Summary**We are seeking a highly skilled Technical Sales Representative to join our team. The successful candidate will be responsible for promoting,...

  • Technical Sales Representative

    3 days ago

    Vancouver, British Columbia, Canada EPIC Technical Sales Full time

    Job Description**About EPIC Technical Sales**EPIC Technical Sales is a leading provider of technical sales services to high technology companies in the Pacific Northwest and Western Canada territories.**Job Summary**We are seeking a highly skilled Technical Sales Representative to join our team. The successful candidate will be responsible for promoting,...

  • Technical Account Manager

    2 days ago

    Vancouver, British Columbia, Canada Amazon Full time

    Technical Account Manager (TAM) - Join the Fastest-Growing Organization in AWS Are you passionate about innovation and customer success? Do you want to be part of a team that helps organizations from all industries gain the best value and service from AWS? We're looking for a Technical Account Manager (TAM) to support our customers' creative and...

  • Technical Accounting Manager

    3 weeks ago

    Vancouver, Canada Twilio Full time

    See yourself at Twilio. Join the team as our next Technical Accounting Manager on Twilio’s Technical Accounting & SEC Reporting Team Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered...

  • Technical Accounting Manager

    3 weeks ago

    Vancouver, Canada Twilio Full time

    See yourself at Twilio. Join the team as our next Technical Accounting Manager on Twilio’s Technical Accounting & SEC Reporting Team Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered...

  • Technical Sales Representative

    10 hours ago

    Vancouver, British Columbia, Canada EPIC Technical Sales Full time

    Job DescriptionJob Title: Technical Sales RepresentativeCompany: EPIC Technical SalesJob Type: Full-timeLocation: Pacific Northwest and Western Canada territoriesAbout Us: EPIC Technical Sales is a leading provider of technical sales services to high technology companies in the Pacific Northwest and Western Canada territories.Job Summary: We are seeking a...

  • Technical Sales Representative

    3 days ago

    Vancouver, British Columbia, Canada EPIC Technical Sales Full time

    Job Summary:EPIC Technical Sales is seeking a highly skilled and experienced professional to join our team as a Technical Sales Representative. As a key member of our sales team, you will be responsible for promoting and supporting our broad line of products in the Pacific Northwest and Western Canada territories.Key Responsibilities:Collaborate with...

  • Technical Sales Representative

    5 days ago

    Vancouver, British Columbia, Canada EPIC Technical Sales Full time

    Job Summary:EPIC Technical Sales is seeking a highly skilled and experienced professional to join our team as a Technical Sales Representative. As a key member of our sales team, you will be responsible for promoting and supporting our broad line of products in the Pacific Northwest and Western Canada territories.Key Responsibilities:Collaborate with...

  • Director of Technical Account Management

    5 days ago

    Vancouver, British Columbia, Canada Seequent Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Director of Technical Account Management. As a key member of our organization, you will be responsible for leading our technical account management efforts and driving business growth through strategic planning and customer engagement.Key...

  • Director of Technical Account Management

    4 days ago

    Vancouver, British Columbia, Canada Seequent Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Director of Technical Account Management. As a key member of our organization, you will be responsible for leading our technical account management efforts and driving business growth through strategic planning and customer engagement.Key...

  • Technical Accounting Manager

    3 weeks ago

    Vancouver, Metro Vancouver Regional District, CA Twilio Full time

    See yourself at Twilio. Join the team as our next Technical Accounting Manager on Twilio’s Technical Accounting & SEC Reporting Team Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're...

  • Technical Account Manager

    5 days ago

    Vancouver, British Columbia, Canada Amazon Web Services Canada, Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Canada, Inc. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our cloud services.Key ResponsibilitiesDevelop and...

  • Technical Account Manager

    3 days ago

    Vancouver, British Columbia, Canada Amazon Web Services Canada, Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Canada, Inc. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our cloud services.Key ResponsibilitiesDevelop and...

  • Strategic Account Manager

    5 days ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams.This role will serve as a trusted technical advisor, responsible...

  • Strategic Account Manager

    4 days ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams.This role will serve as a trusted technical advisor, responsible...

  • Technical Account Manager

    4 days ago

    Vancouver, British Columbia, Canada Amazon Web Services Canada, Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Canada, Inc. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our cloud services.Key ResponsibilitiesDevelop and...

Technical Account Manager

1 month ago

Vancouver, Canada D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes They are excited to read more about what amazing things you could add to D2L.

Job Summary:

The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, ongoing projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers' current and future environments, while keeping their success and satisfaction as a key business driver.

How You Will Make an Impact:

  • Work as a Named Resource for a group of Strategic D2L customers both proactively based on established metrics, and reactively based on direct customer engagement to provide augmented support to D2L customers including:
    • Weekly summaries of open Support Incidents
    • Run Weekly meetings to review and prioritize open Support Incidents.
    • Act as an escalation point to customers.
    • Proactively lead the process to grow accounts.
    • Provide mentorship for team members to help them grow in their technical knowledge and provide premium customer experience.
    • Help drive team expertise and technical thought leadership.
    • Work cross-departmentally to find solutions to complex scenarios and integration issues.
    • Engage D2L Project, Development, Deployment and Infrastructure Consulting teams to satisfy reporting and product needs on client's behalf.
    • Organize and report on findings as directed to enrich internal processes.
    • Deliver offerings as defined in the TAM program.
    • Work closely with support engineers, and Support Management and SaaS groups to ensure proper escalation and resolution processes are utilized.
    • Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate.
  • Maintain and expand working knowledge of D2L solutions.
  • Research and expand working knowledge of current and upcoming D2L solutions based on specific Client needs.
  • Leverage customer relationship to create and enhance internal processes to encourage better knowledge of and attention to customer needs.
  • Experience defining business process and providing enablement programs.
  • Demonstrated leadership in new feature/technology adoption and teaching by providing regular enablement, solution overview sessions, and documentation for customers and other team members.
  • Ability to lead members of account teams effectively and ensure the execution of the account plan.
  • Ability to develop strong relationships with executive, enterprise-level decision makers.
  • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure.
  • Previous knowledge of learning management systems, preferably D2L.
  • Strong project organizational skills.
  • Strong relationship building skills and conflict negotiation skills.
  • Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience.
  • Self-starter, capable of working independently and remotely.
  • Ability to think critically; to identify problems and to generate, evaluate and implement real-time solutions.
  • Ability to be on call in after-hours situations.

Don’t meet every single requirement? We strongly encourage you to still apply At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

  • Impactful work transforming the way the world learns.
  • Learning and Growth opportunities.
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program.
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments.
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more).
  • Competitive Benefits Package.
  • Home Internet Reimbursements.
  • Employee Referral Program.
  • Wellness Reimbursement.
  • Employee Recognition.
  • Social Events.
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

#J-18808-Ljbffr