Parts Advisor

2 weeks ago

Richelieu QC, Canada Omega Holdings Full time

Remco Air - Omega Canada Environmental Technologies

The Customer Service Representative/Parts Advisor will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned, including occasion backup in Shipping area.
  • Assist with Admin & Reception services
  • Assists with Accounts Receivable collection.

Required Skills/Abilities:

  • Knowledge of Parts and Parts Experience – Asset
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
  • Able to multi-task and work in a high paced environment.
  • Bilingual in French and English

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