Senior Specialist, FX Middle Office

3 weeks ago

Old Toronto, Canada CGI Group Inc. Full time

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview:

The FX Middle Office is a standalone services division within Custody Operations that’s responsible for FX set up and authorization. The team is located in our Toronto office. The role of a Senior Specialist is to ensure that all FX transactions that are incoming from various systems are processes into the FX system of MODIS. The role entails a high level of accuracy. The FX Middle Office is a high paced environment which requires timely inputting of FX transactions to ensure that our client needs related to foreign exchange requirements are met and satisfied. As a Senior Specialist, the expectations is that there is constant communication between team members and internal departments to quickly resolve any issues, as well as ensure that all FX activity is posted and ready for processing in a timely manner.

Responsibilities:

• Working professionally with internal departments to identify, investigate and resolve portfolio discrepancies and market settlement problems (the focus should be on interaction with CIBC WM and BNY M FX Middle Office)
• Ensure highest level of accuracy in FX processing to avoid and mitigate risk of all sensitive transaction
• Creates and maintains a current and accurate knowledge base of assigned clients’ products and services while maintaining the group knowledge base of standard industry operating processes, procedures and practices
• Provides verbal and written responses to clients and representative enquiries, detailing resolution or follow-up actions and conducts research for more complex inquiries as required
• Creation and inputting of FX transactions from various systems into the MODIS system to ensure that FX transactions are posted to the various systems in a timely manner.
• Report to the Senior/Supervisor that all activity has been completed and the transaction history is cleared within the system.
• Ensure that issues are escalated to the senior/supervisor of the team for resolution immediately due the sensitive nature of FX transactions..
• Creates and distributes periodic and ad-hoc advisor reporting which may FX transactions reporting, Client reporting, Control Reporting and Management reporting
• Responds to Supervisor, seniors and client enquiries directed through the MODIS data and report tool regarding fund setups and dealer setups, escalating to management as required (sentence changed)
• Contributes to team initiatives and programs by providing process improvement recommendations regarding outstanding service issues, service enhancements, account administration and dealer service activity

Qualifications:

Specific Knowledge & Skills (not preferred or an asset)
• Post-secondary education
• 2 - 3 years client services experience within the Mutual Fund industry
• Proficiency in PC software such as MS Excel and Word
• Knowledge of applicable policies and procedures
• Strong attention to detail coupled with proven research and problem-solving skills
• Ability to work independently in a time sensitive environment and deal with fluctuating work volumes
• Strong communication skills, both written and verbal

CIBC Mellon's Values:

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
Be One Family: Challenge, empower and recognize your colleagues
Take Ownership: Speak up, speak out, and make things better

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CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.

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