Current jobs related to Director, Patient Care Quality Office - Vancouver - Providence Health Care
-
Patient Care Quality Liaison
3 months ago
Vancouver, Canada BC Patient Safety & Quality Council Full time**Organization**: Vancouver Coastal Health **Location**: VGH **Job Summary**: **Come work as a Patient Care Quality Liaison with Vancouver Coastal Health (VCH)!** In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety is a priority and a responsibility shared by...
-
Patient Care Quality Officer
4 months ago
Vancouver, Canada PHSA Full time**Patient Care Quality Officer** PHSA Corporate Vancouver, BC The Patient Care Quality Officer for Provincial Health Services Authority (PHSA) provides leadership and consultation in the identification, management, resolution and education of patient/client issues, and works in collaboration with key stakeholders to facilitate resolution of complaints....
-
Director, Patient Care Quality Office
3 months ago
Vancouver, Canada Providence Healthcare Full timeArticle Flag: Mandatory Vaccination Please Note: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required. Summary: -...
-
Indigenous Patient Care Quality Officer
4 months ago
Vancouver, Canada PHSA Full time**Job Summary**: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Indigenous Patient Care...
-
Indigenous Patient Care Quality Officer
5 days ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAbout the Role:The Indigenous Patient Care Quality Officer plays a critical role in ensuring that Indigenous patients receive high-quality care that is respectful and culturally safe. This position is responsible for providing leadership and consultation in the identification, management, resolution, and...
-
Indigenous Patient Care Quality Officer
4 days ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAbout the Role:The Indigenous Patient Care Quality Officer plays a critical role in ensuring that Indigenous patients receive high-quality care that is respectful and culturally safe. This position is responsible for providing leadership and consultation in the identification, management, resolution, and...
-
Manager Patient Care Quality Office
3 months ago
Vancouver, Canada Providence Healthcare Full timeSummary: - **The start date of this position may be negotiated.** Within the context of a patient and family centered model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and...
-
Indigenous Patient Care Quality Officer
2 days ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.About the RoleThe Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
2 days ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.About the RoleThe Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
7 days ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAbout the Role:The Indigenous Patient Care Quality Officer plays a critical role in ensuring that patient care services are delivered in a culturally safe and respectful manner. This position is responsible for providing leadership and consultation in the identification, management, resolution, and education...
-
Indigenous Patient Care Quality Officer
1 week ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAbout the Role:The Indigenous Patient Care Quality Officer plays a critical role in ensuring that patient care services are delivered in a culturally safe and respectful manner. This position is responsible for providing leadership and consultation in the identification, management, resolution, and education...
-
Indigenous Patient Care Quality Officer
1 hour ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerJob Summary:The Indigenous Patient Care Quality Officer provides leadership and consultation in the identification, management, resolution, and education of patient/client issues, and works in collaboration with key stakeholders to facilitate resolution of complaints, with a primary focus of supporting...
-
Quality Assurance Consultant
5 months ago
Vancouver, Canada BC Patient Safety & Quality Council Full time**Organization**: BC College of Nurses and Midwives (BCCNM) **Location**: Hybrid (a combination of in-office and remote work) **What you’ll be doing**: The Quality Assurance Consultant (QAC) functions as a consultant, guide, coach, liaison, facilitator and researcher for the BC College of Nurses and Midwives (BCCNM) registrant quality assurance (QA)...
-
Patient Care Quality Office Intake Specialist
1 month ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeSalary The salary range for this position is CAD $34.68/Hr. - CAD $49.85/Hr. Position Overview We are seeking an Intake Coordinator for the Patient Care Quality Office at Vancouver Coastal Health (VCH). In alignment with the Vision, Purpose, and Values of Vancouver Coastal Health Authority (VCH), the safety of patients and staff is paramount and...
-
Indigenous Patient Care Quality Specialist
1 month ago
Vancouver, British Columbia, Canada PHSA Full timeIndigenous Patient Care Quality Officer Patient Care Quality Office In alignment with the Mission, Vision, and Values of the Provincial Health Services Authority, patient safety is a fundamental priority and a collective responsibility. This role is essential in the ongoing commitment to enhance quality and safety across all facets of the organization. The...
-
Intake Coordinator, Patient Care Quality Office
1 month ago
Vancouver, Canada Vancouver Coastal Health Full timeSalary The salary range for this position is CAD $34.68/Hr. - CAD $49.85/Hr. Job Summary Come work as an Intake Coordinator, Patient Care Quality Office with Vancouver Coastal Health (VCH)! In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety...
-
Indigenous Patient Care Quality Officer
2 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerWe are seeking a highly skilled and dedicated Indigenous Patient Care Quality Officer to join our team at PHSA. As a key member of our Patient Care Quality Office, you will play a vital role in ensuring the highest standards of patient care and safety.Key Responsibilities:Provide expert support to Directors,...
-
Indigenous Patient Care Quality Officer
2 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerWe are seeking a highly skilled and dedicated Indigenous Patient Care Quality Officer to join our team at PHSA. As a key member of our Patient Care Quality Office, you will play a vital role in ensuring the highest standards of patient care and safety.Key Responsibilities:Provide expert support to Directors,...
-
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeRegional Director, Quality and Patient SafetyVancouver Coastal Health is seeking a highly skilled Regional Director, Quality and Patient Safety to lead the development and implementation of an organizational quality and patient safety framework. This role will oversee the strategic development, implementation, and evaluation of clinical quality and patient...
-
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeRegional Director, Quality and Patient SafetyVancouver Coastal Health is seeking a highly skilled Regional Director, Quality and Patient Safety to lead the development and implementation of an organizational quality and patient safety framework. This role will oversee the strategic development, implementation, and evaluation of clinical quality and patient...
Director, Patient Care Quality Office
3 months ago
The salary range for this position is CAD $57.83/Hr. - CAD $83.13/Hr.
Article Flag
Mandatory Vaccination
Please Note
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.
Summary
*The start date of this position may be negotiated.
Within the context of a patient and family centered model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.
Reporting to the Vice President, Quality and Safety, the Director, Patient Care Quality Office (PCQO) oversees and leads the planning, development, implementation, and evaluation for an organization-wide patient relations system in keeping with the Mission, Vision, Values, and strategic directions of Providence Health Care (PHC). The Director is responsible for a diverse and complex corporate portfolio, including participation and support in policy and decision-making for a variety of departmental, hospital, organizational, and regional initiatives.
The Director acts on behalf of the organization in dealing with issues raised by patients, residents, families, physicians, and staff from within PHC and from other facilities, organizations, and services. The Director also establishes systems to support systematic and continuous improvement-related issues, processes, and practices at PHC.
Providence Health Care is committed to the process of Truth and Reconciliation with Indigenous Peoples in BC. The Director is responsible for supporting the commitment to cultural humility and and to further the organization’s ongoing and collective work in support of Indigenous Peoples’ experiences of culturally safe and appropriate health care services.
Position has corporate and regional responsibilities. Excellent judgment and conflict resolution skills are required to manage diverse and complex issues. Culturally appropriate and respectful communication skills are required to negotiate with different parties in order to arrive at consensus.
Projects taken on by the Director will be hospital or organization-wide in their scope and impact service delivery throughout the organization. The Director will work with Communications and Public Affairs, Risk Management, Finance, Program Directors, Physician Program Directors, and others in resolution of complex system issues.
Qualifications / Skills and Education
Education, Training and Experience
Master’s degree in health-related field plus a minimum of ten (10) years recent related experience in patient relations and conflict resolution management including leadership experience in a health care environment or an equivalent combination of education, training, and experience. Experience in human resource management is an asset.
Skills and Abilities
- Demonstrated knowledge of pertinent laws and legislation, including the Patient Care Quality Review Board, the Freedom of Information and Protection of Privacy Act and the Residents' Bill of Rights.
- Demonstrated knowledge of health care disciplines and their role in patient care.
- Demonstrated facilitation skills.
- Demonstrated excellent leadership, creativity, project management and organizational skills and the ability to outline recommendations to senior levels.
- Demonstrated ability to identify and analyze situations and problems such that viable solutions can be found.
- Demonstrated ability to approach tasks and problems such that total systems and strategies are considered.
- Demonstrated ability to communicate effectively both verbally and in writing such that messages are understood. Demonstrated understanding of the essence and subtleties of the communication and the intended audience.
- Demonstrated ability to work under pressure.
- Demonstrated ability to maintain and refine priorities in a complex and varied environment.
- Demonstrated commitment to change and process management.
- Demonstrated ability to seek partnership opportunities and actively promotes positive relations.
- Demonstrated awareness of the interdependence between organizational systems and its participants and the ability to consider the whole in the formulation of solutions.
- Demonstrated ability to plan and establish a course of action for self and others that are results oriented.
- Demonstrated computer skills necessary to understand and utilize information systems and operate word processing, spreadsheets, and database technology.
- Physical ability to perform the skills of the job.
1. Oversees and coordinates a complex service by liaising with patients, residents and families and the organization and community by assisting them to know their rights and responsibilities and navigate through the organization's processes.
2. Develops patient relations systems, policies and procedures and acts as a resource to leaders involved in difficult relational issues with patients, residents, and families. Communicates information to complainants, negotiating and facilitating resolution to the satisfaction of the complainant, when possible, and minimizing risk exposure and liability claims for the organization.
3. Contributes to the development of the departmental strategic plan as it relates to the PCQO.
4. Consults with the Vice Present Quality and Safety and appropriate directors concerning complaints and risk management issues, particularly those involving issues with potential for litigation, those with financial implications and/or those that pose a risk of serious harm to the reputation of the organization.
5. In collaboration with the Director of the Indigenous Wellness and Reconciliation Department, creates and supports a transparent process for Indigenous patients to access culturally safe resources and advocacy through the complaint process.
6. Stays current with Indigenous cultural safety education and training and collaborates with the Indigenous Wellness and Reconciliation Department when indicated.
7. Promotes quality improvement initiatives by identifying trends in patient, resident, and family complaints.
8. Provides conflict resolution expertise and recommendations in order to foster good relations with patients, residents, and their families.
9. Uses the Complaints Module in the Patient Safety Learning System for the systematic collection, analysis and reporting of patient/resident complaint data and develops reports to programs and services, the Senior Leadership Team, and the Board as required.
10. Directs the day-to-day operations of the service to ensure effective and efficient service delivery by providing supervision to staff, coordinating and scheduling work assignments, motivating staff, promoting team building, collaboratively communicating, and applying conflict resolution skills.
11. Recruits, selects, and hires staff. Develops orientation and training programs, identifies developmental needs, takes remedial action(s), and assesses and manages staff performance up to and including termination.
12. Develops and recommends department’s budget, monitors expenditures, analyses, and variances reports, and recommends and implements remedial actions.
13. Participates in and/or leads a wide variety of diverse and complex projects and committees, by attending meetings, setting strategy and project plans with participants, scheduling issues for discussion, providing updates on ongoing matters, receiving information, participating in decision making, and taking follow-up action.
14. Maintains awareness of current provincial and national developments in trends relating to patient relations and complaints management.
15. Remains active in regional activities and maintains awareness of current advancements of patient relations and complaints management service delivery across the continuum of patient care by establishing working relationships through networking committees with other facilities throughout the Province of British Columbia. Reviews related publications, conducts industry comparisons, attends workshops, seminars, and conferences as approved, and implements changes or new ideas as appropriate.
16. Performs other related duties as assigned. #J-18808-Ljbffr
