Account Manager

Durabuilt is seeking a driven and experienced Dealer Account Manager who can lead and grow our Dealer business. An established customer base and ample opportunity for growth awaits the winning candidate. Energy, customer centric focus and the ability to inspire Dealers to sell our products – and the ability to succeed in a dynamic, fast-paced environment will be needed to be successful in this position.

 Accountabilities

• Dealer Operations and Support
• Cultivate and maintain long term relationship with our Dealer partners and prospective partners.
• Train and coach Dealers on Durabuilt products and systems and effectively link them to our internal partners to ensure an exceptional customer experience.
• Cultivate relationships with home builders, contractors and architects throughout the territory to promote our company and pull business into our Dealers.
• Utilize ERP (selling / quoting software) and manage customer relationships, contacts and activities using our CRM (Salesforce).
• Work with Director Sales to create and execute an ongoing strategic plan and process to effectively develop and manage your assigned territory driving growth and profitability.
• Assist leaders to manage and resolve employee relations challenges and provide support through Monitor and advise managers regarding performance issues and assist in setting and facilitating performance improvement process with employees as needed.
• Report on project progress at weekly meetings and logging activities and details in Salesforce to keep the company informed.
• Plan and pace own work efficiently to meet productivity goals.

 Education

• Diploma in Business Administration, Marketing or Commerce.
• Comparable industry experience will be considered.

 Experience / Capabilities

• 3+ years’ experience with B2B account base.
• Demonstrated experience in delivering exceptional client service.
• Proven revenue attainment record through proactive lead generation and consultative selling techniques.
• Understanding of the Dealer, residential construction &/or architect / designer community.
• You are skilled at delivering our positive customer experience message both externally and internally to ensure proper alignment and results.
• Exceptional relationship building, communication and interpersonal skills.
• Ability to organize your work, multitask and meet multiple deadlines.
• Strong work ethic, action oriented and desire to achieve excellence.
• Solution focused and comfortable working in an environment which demands robust deliverables.
• The ability to identify and analyze problems and execute appropriate solutions.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Valid Class 5 license and the ability to travel assigned routes, including overnight stays.

Working Conditions

• Operate primarily in an office environment.
• Pressure to produce tangible results and complete projects within tight timelines.
• Routinely uses standard office equipment such as laptop computers and smartphones.
• Intermittent travel is required to support the department, attend meetings and training sessions.
• Due to nature of the work, requires a flexible schedule, occasional weekend work and last-minute notification to attend meetings depending on emergencies or business demands.
• Lifting and/or carrying anywhere from 0llbs to 20llbs.

 What we offer

• Competitive compensation plus commission and benefits
• Growth Opportunities: Apply and grow your skills within a dynamic, innovative and expanding company that is taking a leadership role in our industry
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.

Job Description

Objective of Position

Durabuilt is seeking a driven and experienced Dealer Account Manager who can lead and grow our Dealer business. An established customer base and ample opportunity for growth awaits the winning candidate. Energy, customer centric focus and the ability to inspire Dealers to sell our products – and the ability to succeed in a dynamic, fast-paced environment will be needed to be successful in this position.

 Accountabilities

• Dealer Operations and Support
• Cultivate and maintain long term relationship with our Dealer partners and prospective partners.
• Train and coach Dealers on Durabuilt products and systems and effectively link them to our internal partners to ensure an exceptional customer experience.
• Cultivate relationships with home builders, contractors and architects throughout the territory to promote our company and pull business into our Dealers.
• Utilize ERP (selling / quoting software) and manage customer relationships, contacts and activities using our CRM (Salesforce).
• Work with Director Sales to create and execute an ongoing strategic plan and process to effectively develop and manage your assigned territory driving growth and profitability.
• Assist leaders to manage and resolve employee relations challenges and provide support through Monitor and advise managers regarding performance issues and assist in setting and facilitating performance improvement process with employees as needed.
• Report on project progress at weekly meetings and logging activities and details in Salesforce to keep the company informed.
• Plan and pace own work efficiently to meet productivity goals.

 Education

• Diploma in Business Administration, Marketing or Commerce.
• Comparable industry experience will be considered.

 Experience / Capabilities

• 3+ years’ experience with B2B account base.
• Demonstrated experience in delivering exceptional client service.
• Proven revenue attainment record through proactive lead generation and consultative selling techniques.
• Understanding of the Dealer, residential construction &/or architect / designer community.
• You are skilled at delivering our positive customer experience message both externally and internally to ensure proper alignment and results.
• Exceptional relationship building, communication and interpersonal skills.
• Ability to organize your work, multitask and meet multiple deadlines.
• Strong work ethic, action oriented and desire to achieve excellence.
• Solution focused and comfortable working in an environment which demands robust deliverables.
• The ability to identify and analyze problems and execute appropriate solutions.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Valid Class 5 license and the ability to travel assigned routes, including overnight stays.

Working Conditions

• Operate primarily in an office environment.
• Pressure to produce tangible results and complete projects within tight timelines.
• Routinely uses standard office equipment such as laptop computers and smartphones.
• Intermittent travel is required to support the department, attend meetings and training sessions.
• Due to nature of the work, requires a flexible schedule, occasional weekend work and last-minute notification to attend meetings depending on emergencies or business demands.
• Lifting and/or carrying anywhere from 0llbs to 20llbs.

 What we offer

• Competitive compensation plus commission and benefits
• Growth Opportunities: Apply and grow your skills within a dynamic, innovative and expanding company that is taking a leadership role in our industry
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.

Send Us Your Resume

careers@durabuiltwindows.com

Job Requirements Proactive, Training And Development, Marketing, Lifting, Industry Knowledge, Lead Generation, Flexible Schedule, Relationship Building, Accountability, Interpersonal Skill, Salesforce, Flexible, Employee Relations, Excel, Interpersonal Skills

About Company

Durabuilt Windows & Doors’ story started over 30 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today. Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada’s Best Managed Companies list since 2012. It’s not just Durabuilt’s innovative mindset and design that places us on this list, it is also our people

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