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Customer Service Agent Real Estate

2 months ago

Montreal, Canada Personnel Alter Ego Full time

We are looking for two people for an indeterminate position as a Special Projects Officer for the offices of a Montreal company. Working hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. There is the possibility of teleworking.


Examples of responsibilities:

  1. Meets with clients, tenants, applicants, and owners (private owners, NPOs, or housing cooperatives) or their agents, both at home and at the office.
  2. Receives, visits, guides, informs, and advises clients on the preparation of leases, the management of complaints, the notion of neighbourhood choices, areas of selection, alternative services, by-laws, standards, procedures, and other government programs.
  3. Visits new tenants and welcomes multi-ethnic clientele. Visits tenants when changing accommodation for health reasons or psychosocial situations; advises the owner on available intervention measures (interim injunction, health network resources, police officers, etc.).
  4. Performs file analysis (verification and validation of supporting documents), assesses the needs of the clientele, matches vacant dwellings, calculates the rent to be paid, conducts basic verifications on payments to landlords, verifies cases of illegal occupation, and follows up on work and repairs in dwellings.
  5. Identifies and evaluates new housing units or buildings; negotiates agreements (negotiation of prices in relation to rent increases or reductions in services) within the framework of the rent subsidy program with representatives of the private sector or paragovernmental organizations and presents them to his/her superior for approval.
  6. Manages tenant and landlord complaints as well as crisis situations; analyzes problems and proposes solutions to reach agreements.
  7. Ensures the rental of housing and parking lots; manages changing accommodation, visits, promotion of housing, preparation, renewal and signing or termination of leases, creation and computer modification of addition and change of owner, coordination of key handover.
  8. Ensures constant contact with private owners, non-profit organizations, cooperatives, and the SHQ.
  9. Participates in the development of methods, standards, and procedures, participates in various projects within his/her field of activity, and represents the company with organizations including the Régie du logement while assisting his/her co-workers.

Profile sought:

  1. DEC in social assistance, social work, administrative techniques, or special education.
  2. Two years of experience in a comparable position.
  3. Three years of relevant experience.

Minimum general knowledge required:

  1. Very good knowledge of communication and interviewing techniques.
  2. Good knowledge of French and English.
  3. Basic knowledge of mathematics.
  4. Ability to apply laws and regulations.
  5. Minimum knowledge in administration and assessing the general quality of a building is an asset.

Do you like to be close to people and see to their well-being? We look forward to your application

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