DaaS Senior Consultant

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes:

As a DaaS Senior Consultant (also referred to as Cloud Services Senior Consultant), your expertise will be critical in managing real-time data and cloud applications, with a special focus on Microsoft Azure. Your role will be to utilize your specialized knowledge to address customer challenges and inquiries, proposing effective solutions.

Building and maintaining relationships with customers will be a key part of your role, with an emphasis on the technical aspects of our services. You’ll be a bridge between customers and our services, ensuring clear and effective communication.

Your responsibilities will include managing cloud platforms and infrastructure through code, implementing automation, optimizing logging and monitoring, and enhancing the confidentiality, integrity, and availability of our services. Ultimately, your objective is to deliver a smooth and efficient service experience for all our customers. Your role is pivotal in ensuring customer satisfaction and service excellence.

Key tasks:

• Analyze client operations and business processes to document and propose efficiencies. Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Propose solutions based to solve problems, improve performance, and reduce costs for the customer.
  • Identify system data, hardware, or software components required to meet customer needs.
  • Monitor system operation to detect potential problems.
• Design the system architecture, size the systems, help Sales estimate costs, and implement the solution from Blueprint, Configuration, Testing and Training through post-implementation support.
• Provide On-Call support.
• Provide fault diagnosis, isolation and correction for complex challenges to limit, address and resolve issues promptly.
• During service interactions, look for opportunities to bridge internal/external customer needs to additional products/services offered by the organization.
• Provide a high degree of technical competency and knowledge to the project in accordance with KBC standards and best practices.
• Complete implementation work/tasks for the project as assigned.
• Collaborate with the implementation, support and project consultant team in an onshore/offshore model.
• Raise issues to Team Lead as appropriate to address quality/scope/schedule.
• Discuss and recommend technical developments to improve quality of the applications/portal software and supporting infrastructure to better meet users’ needs.
• Identify requests for KBC SME interactions.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.

Responsibilities:

• Innovation Implementation and Pipeline Management - Develop complex innovations of critical products or services, running pilots and testing through fast-paced project launches, managing project schedules, identifying risks, and communicating to project stakeholders and external partners.
• Project Management - Manage a portfolio of projects while reporting to senior colleagues.
• Project Planning - Produce workstream or project plans, ensuring that all activities are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework.
• Digital Strategy/Transformational Projects Execution - Execute and deliver elements of the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation.
• Databases Installation - Install and test complex databases and associated products to ensure they are suitable for use and meet customer requirements.
• Analysis of "As Is" and "To Be" - Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Work Scheduling and Allocation - Develop short- or medium-term work schedules in order to achieve planned commitments. Maintain project hours and resources as needed.
• Operational Compliance - Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Digital Vision and Strategy - Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.
• Digital Talent Development - Develop and design content for training and development programs in digital to fill gaps in established programs; contribute customized training and development programs in digital as requested.
• Performance Management - Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.
• Organizational Capability Building - Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Position Requirements:

• Drives Results - Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
• Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Cultivates Innovation - Creates new and better ways for the organization to be successful. For example, motivates others to find new and better ways to address challenges; provides support and resources for promising ideas. Encourages people to incorporate varied perspectives to strengthen the innovation process.
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
• Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies. For example, articulates how own actions contribute to the organization's success and prioritizes actions that will help reach the goals. Sees important trends and starts discussion about how these may impact own work, the industry, or customers.
• Tech Savvy - Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Skills:

• Planning and Organizing - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
• Data Collection and Analysis - Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
• Project Risk and Issue Management - Uses comprehensive knowledge and/or skills to act independently with guiding and training others on identifying, assessing, prioritizing and managing project-related risks.
• Action Planning - Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Project Management - Uses comprehensive knowledge and skills to work independently while guiding and training others on managing projects and/or programs within desired cost, time and quality parameters.
• Project Schedule Management - Uses comprehensive knowledge and skills to act independently while guiding and training others on sequencing and scheduling tasks into a project plan.
• Stakeholder Expectation Management - Works at an advanced level to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.
• IT Implementation and integration - Works without supervision and provides technical guidance when required on implementing, configuring and optimizing IT systems and services, while ensuring smooth integration with existing IT infrastructure.
• Policy and procedures - Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
• Project Life Cycle Adaptation - Works with full competence to define the program, component projects, and operations, adapt existing life cycle frameworks to the unique nature of the program, and orchestrate the integration of all component parts to deliver the program outcomes and benefits.
• Review and Reporting - Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
• Products/Services Management and Development - Uses comprehensive knowledge and skills to act independently while guiding and training others on managing and developing all aspects of a product or service so that it achieves its maximum impact and value in the market.
• Project Scope Management - Works at an advanced level to identify, verify, and manage changes to the scope of the project or program, utilizing the most appropriate approach.
• Project Tracking and Reporting - Uses comprehensive knowledge and/or skills to act independently while guiding and training others on measuring and reporting progress toward intermediate targets to make sure a project stays on track to achieve its ultimate goals.
• Adaptive Mindset - Works with full competence to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
• Analyze Current State/AS-IS State - Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Budget and Control - Works with full competence to create, analyze and monitor budgets in line with organizational and project/program criteria; identify trends and forecasts.
• Database Administration - Works without supervision and provides technical guidance when required on designing, implementing, maintaining and administering databases.
• Define Future State/TO-BE State - Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state.
• IT Testing - Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.
• Managing Change - Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
• Measure Solution Performance - Works with full competence to identify appropriate measures for assessing solution performance and limitations, validate with key stakeholders, and collect appropriate performance measures to assess overall solution performance to recommend specific actions to increase solution value.
• Negotiation - Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
• Perform Gap Analysis - Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy.
• Project Benefits Management - Works with full competence to identify, track, and enable the achievement of the planned benefits and intended outcomes of a program and associated projects.
• Project Cost and Budget Management - Works with Sales to estimate and manage the effort and finances to complete the work within budget.
• Project Estimating - Works with full competence to estimate each of the components of project, program, or portfolio work, including costs, activity durations, resource needs, risks, stakeholders, etc. across the life of the project or program.
• Project Integration Management - Works with full competence to identify, define, unify, and coordinate the various processes and activities to integrate the project management activities.
• Project Resource Planning and Control - Works with full competence to identify, acquire, and manage the resources (physical and human) for the project.
• Project Strategy Creation and Alignment - Works with full competence to create the project strategy, vision, and goals, and maintain them in alignment with the organization's strategy and goals.
• Workflow Management - Works with full competence to orient work in a workflow to plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies.

Education:

• Bachelor's Degree in Computer Science or related field, or Equivalent Level

General Experience:

• Experience with AzureCloud Services
• Experience with Relational Databases or time-series data.
• Experience with a development language (Preferably: Python, NodeJS, PowerShell, and or C#)
• Experience with OSIsoft’s PI System and applications of their product suite.
• Knowledge of Industrial Internet of Things (IIOT)
• Networking experience, troubleshooting LAN/WAN.
• Experience with Infrastructure as Code. (Terraform/Ansible)
• Be capable of proposing or building prototype systems to demonstrate solutions.
• Able to plan, organize and control work for self and any direct reports.
• Excellent writing skills.
• Ability to manage projects or programs.
• Ability to communicate directly with customer about complex technical issues, difficult project situations.
• Ability to advise, to consult, to defend their professional “point of view".
• Basic experience of coordinating project work for others (4 to 6 month projects)

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.