IVR QA Tester

3 weeks ago

Old Toronto, Canada GuruLink Full time

Location: Toronto, Ontario

We are seeking a skilled IVR QA Tester to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. As our IVR QA Tester, you will be responsible for meticulously evaluating the functionality, performance, and usability of our IVR systems to guarantee a seamless and satisfying user experience. This role presents an exciting opportunity to work at the forefront of technology, collaborating with a talented team to enhance the efficiency and effectiveness of our IVR solutions.

Responsibilities:
- Perform comprehensive quality assurance testing on IVR (Interactive Voice Response) systems to ensure functionality, usability, and reliability.
- Develop and execute meticulous test cases, scripts, and scenarios for IVR applications, covering call flow, menu navigation, and voice recognition.
- Test individual components or modules of the IVR application to ensure they function correctly in isolation.
- Test the integration of different IVR modules and their interaction with external systems (e.g., databases, web services).
- Conduct end-to-end testing to validate the complete and integrated IVR system against the defined requirements.
- Regularly re-run existing test cases to ensure that new changes have not adversely affected existing functionality.
- Evaluate the system’s performance under various loads to ensure it can handle anticipated user volumes.
- Assess the ease of use of the IVR system for different types of customers, including testing of voice prompts and menu flows.
- Ensure the IVR system works seamlessly across different platforms and interfaces (e.g., mobile, landline).
- Verify that the IVR system can recover from hardware or software failures, maintaining data integrity and availability.
- Ensure the IVR system complies with relevant legal and regulatory requirements (e.g., data protection laws).
- Develop automated tests to increase the efficiency and repeatability of testing processes.
- Engage actively with IVR development teams to troubleshoot issues, verify fixes, and expedite defect resolution.
- Collaborate closely with software developers, business analysts, and stakeholders to comprehend IVR requirements and devise appropriate test plans.
- Detect and document defects, bugs, and inconsistencies in IVR functionality, providing clear reproduction steps.
- Maintain test environments and data integrity to ensure accuracy and relevance for IVR testing activities.
- Participate in meetings, reviews, and status updates to communicate test results, progress, and recommendations to stakeholders.
- Contribute to continuous improvement initiatives for IVR testing processes, tools, and methodologies.

Must Have Skills:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a QA Tester or similar role, preferably in IVR systems testing.
- Proficiency in creating detailed, comprehensive, and well-structured test plans and test cases.
- Hands-on experience with automated testing tools and scripting languages.
- Strong understanding of software QA methodologies, tools, and processes.
- Excellent analytical and problem-solving skills, with meticulous attention to detail.
- Ability to work independently and in a team-oriented, collaborative environment.
- Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
- Certification in software testing (e.g., ISTQB) is a plus.

#J-18808-Ljbffr

  • IVR QA Tester

    1 week ago

    Old Toronto, Canada GuruLink Full time

    Location: Toronto, OntarioWe are seeking a skilled IVR QA Tester to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. As our IVR QA Tester, you will be responsible for meticulously evaluating the functionality, performance, and usability of our IVR systems to guarantee a...

  • IVR QA Tester

    3 weeks ago

    Old Toronto, Canada GuruLink Full time

    Location: Toronto, OntarioWe are seeking a skilled IVR QA Tester to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. As our IVR QA Tester, you will be responsible for meticulously evaluating the functionality, performance, and usability of our IVR systems to guarantee a...

  • IVR QA Tester

    3 weeks ago

    Old Toronto, Canada GuruLink Full time

    Location: Toronto, OntarioWe are seeking a skilled IVR QA Tester to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. As our IVR QA Tester, you will be responsible for meticulously evaluating the functionality, performance, and usability of our IVR systems to guarantee a...

  • IVR QA Tester

    3 weeks ago

    Toronto, ON, Canada GuruLink Full time

    Location: Toronto, Ontario We are seeking a skilled IVR QA Tester to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. As our IVR QA Tester, you will be responsible for meticulously evaluating the functionality, performance, and usability of our IVR systems to guarantee a...

  • Quality Assurance/Test Logiciel

    3 weeks ago

    Toronto, ON, Canada GuruLink Full time

    We are seeking a skilled IVR QA Tester to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. As our IVR QA Tester, you will be responsible for meticulously evaluating the functionality, performance, and usability of our IVR systems to guarantee a seamless and satisfying user...

  • QA Tester

    1 week ago

    Old Toronto, Canada Recooty Full time

    Job Responsibilities: Oversee system specifications and analyze them. Develop test plan, prescription, and procedure along with the QA engineers. Run manual or automated test cases on source codes and evaluate the result. Studying product code keeping in mind the user specifications. Document all the phases of tests as well as the defects. Report test...

  • QA Tester

    4 weeks ago

    Old Toronto, Canada Recooty Full time

    Job Responsibilities: Oversee system specifications and analyze them. Develop test plan, prescription, and procedure along with the QA engineers. Run manual or automated test cases on source codes and evaluate the result. Studying product code keeping in mind the user specifications. Document all the phases of tests as well as the defects. Report test...

  • QA Tester

    4 weeks ago

    Old Toronto, Canada Recooty Full time

    Job Responsibilities: Oversee system specifications and analyze them. Develop test plan, prescription, and procedure along with the QA engineers. Run manual or automated test cases on source codes and evaluate the result. Studying product code keeping in mind the user specifications. Document all the phases of tests as well as the defects. Report test...

  • QA Tester

    1 month ago

    Old Toronto, Canada Recooty Full time

    Job Responsibilities: Oversee system specifications and analyze them. Develop test plan, prescription, and procedure along with the QA engineers. Run manual or automated test cases on source codes and evaluate the result. Studying product code keeping in mind the user specifications. Document all the phases of tests as well as the defects. Report test...

  • QA Tester

    2 hours ago

    Toronto, Canada Clay Full time

    **About Clay** Clay, the business management solution for home builders in Canada, is seeking a talented and experienced QA Tester to join its growing team. Our mission is to enhance the home buying experience through technology, data, and design. We aim to empower home buyers with immersive visualization tools and provide builders with data-driven insights...

  • QA Tester/Architect-Canada

    3 days ago

    Old Toronto, Canada Zortechsolutions Full time

    Role: QA Tester/ArchitectLocation: Remote/CanadaDuration: 6+ MonthsJob DescriptionI am looking to recruit a QA Tester/Architect for my team. Here is the job description:Experience in the definition of test strategies and test plans to validate complex application solutions in a senior IT role. Review and understand cross-system impacts during the creation of...

  • QA Tester/Architect-Canada

    3 days ago

    Old Toronto, Canada Zortechsolutions Full time

    Role: QA Tester/ArchitectLocation: Remote/CanadaDuration: 6+ MonthsJob DescriptionI am looking to recruit a QA Tester/Architect for my team. Here is the job description:Experience in the definition of test strategies and test plans to validate complex application solutions in a senior IT role. Review and understand cross-system impacts during the creation of...

  • QA Tester/Architect-Canada

    3 days ago

    Old Toronto, Canada Zortechsolutions Full time

    Role: QA Tester/ArchitectLocation: Remote/CanadaDuration: 6+ MonthsJob DescriptionI am looking to recruit a QA Tester/Architect for my team. Here is the job description:Experience in the definition of test strategies and test plans to validate complex application solutions in a senior IT role. Review and understand cross-system impacts during the creation of...

  • QA Tester

    1 month ago

    Toronto, ON, Canada Recooty Full time

    Job Responsibilities: Oversee system specifications and analyze them. Develop test plan, prescription, and procedure along with the QA engineers. Run manual or automated test cases on source codes and evaluate the result. Studying product code keeping in mind the user specifications. Document all the phases of tests as well as the...

  • Senior QA Tester

    2 weeks ago

    Toronto, Canada ISG Search Inc Full time

    Senior QA Contract 7 months Hybrid / GTA Senior level QA Tester with automation experience. You will manage the execution of functional and nonfunctional testing as well as test automation. Responsibilities: Work with Project Managers to develop and define QA strategies covering functional and non-functional testing Test strategy, design, execution and...

  • QA Tester/Architect-Canada

    2 days ago

    Toronto, ON, Canada Zortechsolutions Full time

    Role: QA Tester/Architect Location: Remote/Canada Duration: 6+ Months Job Description I am looking to recruit a QA Tester/Architect for my team. Here is the job description: Experience in the definition of test strategies and test plans to validate complex application solutions in a senior IT role. Review and understand cross-system impacts during the...

  • System Tester/QA Analyst

    6 days ago

    Toronto, Canada Randstad Canada Full time

    TORONTO PUBLIC SECTOR CLIENT REQUIRES A SYSTEM TESTER/QA ANALYST ON CONTRACT TO MARCH 31, 2025SkillsExperience and Skill Set RequirementsEvaluation Table – Sr. QA Analyst Testing 55%· 10+ years of experience in process,...

  • [Freelance] Gaming QA Tester

    4 weeks ago

    Toronto, Canada TransPerfect Full time

    The position of Gaming QA Tester is a key one at TransPerfect Translations. Gaming QA Testers provide client support on challenging test problems in a dynamic and exciting environment. Gaming QA Testers are responsible for testing the next big hit game from small independent development teams all the way to AAA game titles from industry heavyweights. Gaming...

  • [Freelance] Gaming QA Tester

    4 weeks ago

    Toronto, Canada TransPerfect Full time

    The position of Gaming QA Tester is a key one at TransPerfect Translations. Gaming QA Testers provide client support on challenging test problems in a dynamic and exciting environment. Gaming QA Testers are responsible for testing the next big hit game from small independent development teams all the way to AAA game titles from industry heavyweights. Gaming...

  • [Freelance] Gaming QA Tester

    4 weeks ago

    Toronto, Canada TransPerfect Full time

    The position of Gaming QA Tester is a key one at TransPerfect Translations. Gaming QA Testers provide client support on challenging test problems in a dynamic and exciting environment. Gaming QA Testers are responsible for testing the next big hit game from small independent development teams all the way to AAA game titles from industry heavyweights. Gaming...