IVR QA Tester

2 weeks ago

Old Toronto, Canada GuruLink Full time

Location: Toronto, Ontario

We are seeking a skilled IVR QA Tester to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. As our IVR QA Tester, you will be responsible for meticulously evaluating the functionality, performance, and usability of our IVR systems to guarantee a seamless and satisfying user experience. This role presents an exciting opportunity to work at the forefront of technology, collaborating with a talented team to enhance the efficiency and effectiveness of our IVR solutions.

Responsibilities:
- Perform comprehensive quality assurance testing on IVR (Interactive Voice Response) systems to ensure functionality, usability, and reliability.
- Develop and execute meticulous test cases, scripts, and scenarios for IVR applications, covering call flow, menu navigation, and voice recognition.
- Test individual components or modules of the IVR application to ensure they function correctly in isolation.
- Test the integration of different IVR modules and their interaction with external systems (e.g., databases, web services).
- Conduct end-to-end testing to validate the complete and integrated IVR system against the defined requirements.
- Regularly re-run existing test cases to ensure that new changes have not adversely affected existing functionality.
- Evaluate the system’s performance under various loads to ensure it can handle anticipated user volumes.
- Assess the ease of use of the IVR system for different types of customers, including testing of voice prompts and menu flows.
- Ensure the IVR system works seamlessly across different platforms and interfaces (e.g., mobile, landline).
- Verify that the IVR system can recover from hardware or software failures, maintaining data integrity and availability.
- Ensure the IVR system complies with relevant legal and regulatory requirements (e.g., data protection laws).
- Develop automated tests to increase the efficiency and repeatability of testing processes.
- Engage actively with IVR development teams to troubleshoot issues, verify fixes, and expedite defect resolution.
- Collaborate closely with software developers, business analysts, and stakeholders to comprehend IVR requirements and devise appropriate test plans.
- Detect and document defects, bugs, and inconsistencies in IVR functionality, providing clear reproduction steps.
- Maintain test environments and data integrity to ensure accuracy and relevance for IVR testing activities.
- Participate in meetings, reviews, and status updates to communicate test results, progress, and recommendations to stakeholders.
- Contribute to continuous improvement initiatives for IVR testing processes, tools, and methodologies.

Must Have Skills:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a QA Tester or similar role, preferably in IVR systems testing.
- Proficiency in creating detailed, comprehensive, and well-structured test plans and test cases.
- Hands-on experience with automated testing tools and scripting languages.
- Strong understanding of software QA methodologies, tools, and processes.
- Excellent analytical and problem-solving skills, with meticulous attention to detail.
- Ability to work independently and in a team-oriented, collaborative environment.
- Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
- Certification in software testing (e.g., ISTQB) is a plus.

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