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Lead Services Specialist
4 months ago
Do you like solving challenging problems and troubleshooting?
Join our Artificial Lift Team
At Baker Hughes our purpose is clear. We take energy forward, making it safer, cleaner and more efficient for people and the planet. Our artificial lift systems make lifting simple. We are the only company that designs and manufactures each major component, so every part works together seamlessly and efficiently. This improves reliability and extends system run life in a range of demanding oilfield conditions.
Partner with the best
As a Lead Services Specialist, you will:
- Own the resolution of post-sales technical customer issues. Level 1, 2, 3 Technical Support – Resolves post sales Technical Issues.
- As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1, 2 and 3 while for other products these may be separate individuals with increasing skill sets.
- Communicate across direct organization. Present to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
- Handle latitude in project techniques. Project process requires choosing right approaches.
- Handle diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.
To be successful in this role you will have:
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
- Minimum of 3 additional years of experience in Technical Support.
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.
Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education Assistance
- Generous Parental Leave
- Mental Health resources, Virtual Therapy Programs
- Dependent and Partners Care
- Additional elected or voluntary benefits
