Field Appraiser

4 weeks ago

Calgary, Canada Intact Financial Corporation Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for an Field Appraiser to join our growing team

This Full-Time/Permanent opportunity can be based out of the following locations:

  • Calgary
  • Edmonton
  • Grande Prairie
  • Red Deer


What you'll do here: 

  • Determine the causes and origin of damage that occurred during an accident by examining the vehicle using a software application. Claims handled will be of varying degrees of complexity depending on the incumbent's experience
  • Review field claims and internal office image desk files as needed
  • Assess and approve repair estimates for claims adjusters, by comparing the estimate to the assessment made on examination of the vehicle
  • May be called upon to establish the market value of vehicles based on the information provided by claims adjusters, using the various tools outlined in the appraisers' standards and procedures manual
  • Use digital automated evaluation systems to standardize repair estimates and avoid errors
  • Negotiate and communicate a best repair practice or procedure
  • Ensure productivity and service quality, using the appraisers' standards and procedures manual and relating performance to the Claims Department's quantitative and qualitative objectives


What you bring to the table:

  • College Diploma or equivalent Trade's person license or any combination of equivalent education and experience
  • Collision estimating or repair experience, including knowledge of estimating software (Qapter and Mitchell)
  • Minimum 3 years experience estimating heavy trucks including makes like Peterbilt, Kenworth and Recreational Vehicles is an asset
  • Willingness to travel on short notice during high volume times. Overnights may involved.
  • Comprehensive knowledge of the principles and techniques of automobile physical damage repairs and replacement
  • Commitment to continuing education
  • Ability to handle a fast pace environment
  • Minimum 5 years experience in the collision repair industry
  • Strong analytical skills to define problems/issues, collect data, establish facts and draw valid conclusions
  • Ability to prepare auto repair estimates using Qapter/Mitchell
  • Estimating Software and have open communications with shop owners, managers and appraisers during the appraisal process
  • Effective verbal communication skills and good written communication skills to draft claims reports
  • Must be customer driven
  • Excel/word document experience will be an asset

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success

  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

  • An extensive flex pension and benefits package, with access to virtual healthcare

  • Flexible work arrangements

  • Possibility to purchase up to 5 extra days off per year

  • An annual wellness account that promotes an active and healthy lifestyle

  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

  • Inspiring leaders and colleagues who will lift you up and help you grow

  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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