Technical Project Manager

2 weeks ago

Vancouver, Canada EightSix Network Inc Full time

New Value Solutions, a national IT consulting company, is seeking a Technical Project Manager to help our client by leading the planning, procurement, design/build, train, test and roll-out of major projects, including the implementation of a call handling solution.

Responsibilities:

  • Development of a project charter
  • Creating and maintaining project milestones and project schedule
  • Managing project resources (internal and/or external resources)
  • Leading contracting and procurement efforts
  • Establishing and tracking project to budget
  • Developing a step-by-step transition plan
  • Leading the planning, design, implementation, testing, training, change management and deployment of a new call handling solution
  • Developing a project risk management plan
  • Establishing and leading steering committee and working group meetings
  • Providing formal status reports for various levels of the organization on a regular basis

Requirements:

  • 5+ years of project leadership and project management experience
  • Experience working on Contact Center solutions in a call center environment
  • Awareness and knowledge of emergency call center operations
  • Experience with public safety telecommunication, specifically telephony systems, analog, digital and VoIP
  • Experience working with outsourced vendors and COTS solutions
  • Strong organization, interpersonal and communications skills
  • A high degree of analytical thinking, problem solving, and the ability to deal effectively and rapidly with complex concepts
  • Ability to work effectively in a team environment
  • Demonstrated ability to rapidly get familiar with complex telephony solution environments and to be able to provide the services identified shortly after commencement with little to no supervision
  • Preferred Qualifications:
  • Experience and knowledge of Avaya CS1000 products
  • Experience and knowledge of the Genesys contact center solution
  • Project management experience with CCaaS projects
  • Experience with Canadian public sector procurement
  • Technical knowledge of TELUS’ Avaya CS 1000 product

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#4454

The hourly rate range for this position is $75 - $100, with the final rate based on consultant experience and fit for the role.

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