Current jobs related to Customer Support Manager - SaintEustache - AB Volvo

  • Customer Support Manager

    5 months ago

    Saint-Eustache, Canada Nova Bus Full time

    Customer Support Manager **Location**:Saint-Eustache, Quebec, CA, J7R 5A5**Position Type**:Professional- Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the...

  • Customer Support Manager

    5 months ago

    Saint-Eustache, Canada Volvo Group Full time

    Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join our team as a **Customer Support Manager!** **WHAT TO EXPECT**: The Customer...

  • Customer Support Manager 1

    3 months ago

    Saint-Eustache, Canada Volvo Group Full time

    Are you looking for a new challenge with social, economic, and environmental impact? Would you like to give your career a boost and make a difference? To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join our team as a **Customer Support Manager!** **WHAT TO EXPECT**: The Customer...

  • Customer Support Manager

    5 months ago

    Saint-Laurent, Canada E-SMART Control Full time

    **Who We Are** E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...

  • Customer Support Manager

    5 months ago

    Saint-Laurent, Canada E-SMART Control Full time

    **Who We Are** E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...

  • Customer Support Manager

    5 months ago

    Saint-Laurent, Canada E-SMART Control Full time

    **Who We Are** E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...

  • Customer Service Director

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our team in Saint-Eustache, Canada. As a key member of our beBee Professionals team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store...

  • Customer Service Director

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our team in Saint-Eustache, Canada. As a key member of our beBee Professionals team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store...

  • Bilingual Customer Support Manager

    5 months ago

    Saint-Laurent, Canada CHEP USA Full time

    _**Bilingual - fluent French / English required**_ **Position Purpose** Manage a Territory of retail and commercial customers. Accountable for delivering a consistent and exceptional level of service with their book of assigned customers. Continuously improve our customer satisfaction & loyalty within assigned territory as measured through annual NPS...

  • Customer Service Representative

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Saint-Eustache. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and...

  • Customer Service Representative

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Saint-Eustache. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and...

  • Customer Service Director

    1 month ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our team in Saint-Eustache, Canada. As a key member of our beBee Professionals team, you will be responsible for the overall operations and management of the store, ensuring exceptional customer service and profitability.Key Responsibilities:Oversee daily store...

  • Customer Service Director

    1 month ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our team in Saint-Eustache, Canada. As a key member of our beBee Professionals team, you will be responsible for the overall operations and management of the store, ensuring exceptional customer service and profitability.Key Responsibilities:Oversee daily store...

  • Director of Customer Experience

    5 months ago

    Saint-Eustache, Canada Bath Fitter Full time

    **Are you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter.** **Who are we?** For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in just one...

  • Customer Service Specialist

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Saint-Eustache, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process...

  • Customer Service Specialist

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Saint-Eustache, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process...

  • Customer Service Representative

    2 weeks ago

    Saint-Eustache, Canada BMO Financial Group Full time

    583 boul Arthur Sauve St-Eustache Quebec,J7P 4X5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Technical Support Specialist

    2 months ago

    Saint-leonard, Canada GCI Support Inc. Full time

    GCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”. About the Job Duties / Responsibilities: - Support the client through the problem resolution process and/or escalate the incident to a higher level - Document all work performed into help desk software - Schedule an onsite visit if required -...

  • Customer Service Specialist

    3 weeks ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    beBee Professionals is seeking a highly skilled and customer-focused Sales Associate to join our team in Saint-Eustache. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to the store's overall success.Key Responsibilities:Provide exceptional customer service, respond to...

  • Administrative Support Specialist

    3 weeks ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $30,000 - $40,000

    As a key member of our team, the Administrative Support Specialist will provide exceptional support to our clients in a fast-paced office environment. The successful candidate will be responsible for managing incoming calls, scheduling appointments, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Answer...

Customer Support Manager

2 months ago

SaintEustache, Canada AB Volvo Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Are you looking for a new challenge with social, economic, and environmental impact?  Would you like to give your career a boost and make a difference?  To help shape the future of Nova Bus and contribute your experience and expertise to the electrification of transportation, join our team as a Customer Support Manager

WHAT TO EXPECT :

The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction with regard to vehicle performance

Develop and maintain strong relationships across all levels within the customer organization

YOUR RESPONSABILITIES:  

  • Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data
  • Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement
  • Investigate root cause and develop countermeasures for repeat failures
  • Analyze Mean Distance Between Failure data and issue reliability reports for the customer
  • Support with fleet wide campaign activities
  • Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available
  • Find viable commercial and technical solutions to ensure client satisfaction
  • Act as liaison with Nova Bus internal teams to resolve customer issues
  • Be on-call during weekends and evenings
  • Safeguard organizational and personal information confidentially
  • Respect and enforce the policies, rules and values of the company
  • Foster teamwork and improved communication
  • Develop personal and professional skills

YOUR BENEFITS:  

  • Competitive salary, benefits and generous vacation policy ;
  • Compagny recognized for the quality of its product
  • 2 weeks paid vacation during the holiday season
  • RRSP with up to 7% employer contribution
  • 100% telework

WHAT YOU NEED:  

  • 5 to 10 years of hands on and technical experience in the automotive industry
  • Preferably a Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience
  • Successful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders
  • Excellent analytical skills, strong customer focus and a positive attitude are key requirements.
  • Independence and resourcefulness
  • Confident and effective decision-maker
  • Strong facilitation and conflict resolution skills
  • Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel
  • Bilingual, is not required but an asset
  • Must be located in the region of Ottawa
  • Frequent travel to local customer and company facilities
  •  Occasional travel to suppliers and factory

APPLY NOW

For an overview of all the career opportunities we offer, visit www.novabus.com.

At Nova Bus, we welcome you just as you are We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

By submitting your application, you consent to Nova Bus collecting and processing your personal data for evaluation purposes as part of our selection and hiring process until the recruitment process is completed, and twelve (12) months thereafter. You have the right to withdraw your consent at any time and it will be your responsibility to notify us.

Nova Bus thanks those who express an interest by submitting an application. However, only successful candidates will be contacted.

Nova Bus, a Volvo Group company, is one of North America's leading providers of sustainable transit solutions. Our team of over 1,500 employees in three plants (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in New York State) works in partnership with some of the largest transit authorities in Canada and the United States. Are you looking for a new challenge with a social, economic and environmental impact? Would you like to boost your career and make a difference? Take part in the electrification of transportation by joining our team

Performance | Trust |Customer success |Change |Passion

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

#J-18808-Ljbffr