Bilingual Client Support Specialist
1 week ago
Bilingual Client Support Specialist (1 year Temporary Full‑time) Join AutoTrader.ca as a Bilingual Client Support Specialist. This role is temporary for one year, full‑time, and is part of the AutoTrader.ca flagship platform, Canada’s #1 automotive marketplace attracting over 25 million visits each month. As a Customer Support Specialist, you will provide day‑to‑day customer‑focused support to specific clients and dealer groups doing business with AutoTrader. You will be the internal primary point of contact between the customer and AutoTrader, acting as a liaison for other staff who provide support, technical assistance, product setup, and account planning. You will prepare sales presentations, monthly reports, and analyze analytics regarding activity, ROI, and account guidance. Key Areas of Responsibility Investigate concerns and inquiries. Ask the right questions of clients and cross‑functional teams to determine the best course of action. Communicate resolution in a timely manner and troubleshoot account issues. Manage inbound communications (phone or email) from clients or dealer groups. Manage outbound communication with clients flagged for DNS or to provide follow‑up answers. Coordinate and liaise with cross‑functional departments to resolve technical, billing or order fulfillment issues. Escalate issues to the Manager of Customer Services or relevant departments as needed. Prepare and run reports and presentations for internal and client use. Analyze reports and provide recommendations to the Sales team. Flag optimization issues. Maintain accuracy of the client’s account information in AutoTrader CRM. Education, Experience and Technical Skills Very detail‑oriented and customer focused. Organized and able to manage client expectations. Self‑motivated and capable of working individually and as a team. Sense of urgency to resolve and investigate issues. College diploma. Solid verbal and written communication skills – English & French (required). MS Office experience; Excel is essential. Strong customer service and analytical skills. What’s In It For You… We understand that there is life at work and outside, and we support our employees to be their best. Benefits from Day 1 Gym discounts Employee and Family Assistance program Virtual wellness events Conferences & training budget Regular internal training programs Financial Planning 3% matching towards your pension and multiple forms of income protection. Competitive Salary Annual bonus structure 3% CPP matching Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy. #J-18808-Ljbffr
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Bilingual Client Support
1 week ago
Toronto, Canada AutoTrader.ca Full timeA leading automotive marketplace in Toronto is looking for a Bilingual Client Support Specialist for a one-year temporary position. You'll provide essential customer support, acting as a primary contact for clients while resolving inquiries and optimizing account information. The ideal candidate should possess excellent communication skills in English and...
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Bilingual Client Support
1 week ago
Toronto, Canada AutoTrader.ca Full timeA leading automotive marketplace in Toronto is looking for a Bilingual Client Support Specialist for a one-year temporary position. You'll provide essential customer support, acting as a primary contact for clients while resolving inquiries and optimizing account information. The ideal candidate should possess excellent communication skills in English and...
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Bilingual Client Support Specialist
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Bilingual Client Support Specialist
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Bilingual Client Support Specialist
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Bilingual Client Success Specialist
1 week ago
Toronto, Canada TRADER Corporation Full timeA digital automotive solutions leader in Toronto is hiring a Customer Support Specialist to provide customer-focused support to clients. Responsibilities include investigating inquiries, managing communications, and preparing reports. Candidates must be detail-oriented, bilingual (English & French), and possess strong analytical skills. The role offers a...
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Bilingual Client Success Specialist
2 days ago
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Bilingual Client Success Specialist
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Toronto, Canada TRADER Corporation Full timeA digital automotive solutions leader in Toronto is hiring a Customer Support Specialist to provide customer-focused support to clients. Responsibilities include investigating inquiries, managing communications, and preparing reports. Candidates must be detail-oriented, bilingual (English & French), and possess strong analytical skills. The role offers a...
