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Loss Prevention Professional, Full-Time, Montreal Ogilvy
3 months ago
Job Description
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.
Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.
At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.
Responsibilities:
The Loss Prevention Professional maintains a secure environment for clients and employees at all times. This role includes serving as ambassador and first point of contact for Tiffany clients and is critical to provide a positive Tiffany experience from beginning to end for each client. Responsibilities include both security and back of house operations and controls.
Sales:
Deepen the relationship with our clients to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.
Service:
- Elevate in store experience consistently delivering memorable moments.
- Demonstrate passion as a Tiffany brand ambassador during every customer interaction.
- Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Customer Survey). -Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
- Provide exceptional security and operations support to drive sales and service.
- Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures.
- Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions.
- Carry out operations tasks including opening and closing procedures.
- Assist with facilities repairs and communicate with store team.
Required Qualifications:
- Valid Security License.
- High School Diploma.
- Basic computer skills.
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Must have authorization to work in the country where the position is based.
- Experience in a retail/security environment.
- One year prior experience in a security related position.
