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Service Advisor
3 weeks ago
What does the role entail?
The Service Advisor is the first point of contact for customers coming into our Service department, building lasting relationships and advising them on best practices for keeping their vehicles safe and properly maintained. Service Advisors work with our sales team, service appointment coordinator, and experienced technicians to provide the outstanding service that our customers have come to expect.
What can I expect?
A new Service Advisor joining our team will be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and service departments of the dealership. They begin with learning about each department in the dealership to understand how they all work together. In detail, they are trained on the various parts and service-related tasks. Our teams work together and learn from the best. Service Advisors are responsible for executing service processes with diligence, customer service, and safety in mind. They are required to provide each customer with a personalized service experience fostering excellent business relationships. This position provides customers with an experience that earns the right to their business.
What education and experience do I need?
The minimum schooling requirement is a High School Diploma or equivalent. Experience in automotive customer service is required.
Some of the traits that will make you successful in this position are:
- Collaborative professional, promoting teamwork and cooperation within a team-oriented environment
- Excellent computer skills
- Detail-oriented
- Outgoing, enthusiastic, and motivated
- Great communication and interpersonal skills and conflict resolution skills
- Highly organized
- Exceptional product knowledge
Compensation:
- Competitive Salary and Incentive Bonus program
- Comprehensive Benefits Package
- Professional Development and Training Opportunities
- Employee Purchase Program
- Retirement Savings Plan
- Employee & Family Assistance Program
- Employee Perks Program
- Discounted Home & Auto Insurance
The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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