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Customer Experience Representative

3 months ago

Bolton, Canada Husky Technologies Full time

We are seeking a highly motivated and detail-oriented Customer Experience Coordinator to join our team at Bolton Campus for a ONE year contract position. The primary responsibility of the successful candidate will be to ensure that our customers and prospects have a delightful experience while visiting our campus. This role will also act as the receptionist in our customer experience center (headquarter) and be the first person to greet our customers.

Responsibilities:

  • Coordinate all customer/prospect visits to the Bolton Campus, ensuring that they have a seamless and enjoyable experience.
  • Perform receptionist duties for the customer experience center, welcoming visitors and ensuring a positive first impression of the Husky brand. Enforce visitor management processes to ensure Husky follows CTPAT (Customs Trade Partnership Against Terrorism) security requirements.
  • Collaborate with various internal teams, including Sales, Marketing, Operations, and Facilities, to ensure that all aspects of the customer visit are well-organized and executed.
  • Prepare and manage all necessary documentation and materials required for customer visits, including agendas.
  • Provide guidance and support to customers throughout their visit, answering questions and addressing any concerns they may have.
  • Ensure that all facilities, including meeting rooms and presentation areas, are clean, tidy, and well-maintained.
  • Act as the main point of contact for customers throughout their visit, building strong relationships and representing the Husky brand in a positive manner.
  • Collaborate with various internal teams to coordinate all customer/prospect visits to the Bolton Campus, ensuring that they have a seamless and enjoyable experience. With priority given to Top-to-Top visits, attending some planning sessions. This can include booking of Conference rooms, hotels, catering requests, and transportation as needed.
  • Prepare post-visit reports and feedback, identifying areas for improvement and making recommendations for enhancing the customer experience.
  • Maintain accurate records of customer visits, ensuring that all relevant information is recorded and shared with the relevant teams.
  • Using Husky tools, ordering office supplies for various business units.
  • Manage promotional goods inventory, for the campus, including ordering, and request fulfillment, managing shipments to Husky locations globally.
  • Other duties as required.

Requirements:

  • Post-secondary education or equivalent work experience.
  • Proven experience in customer service or hospitality roles, preferably in a corporate environment.
  • Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously and prioritize effectively.
  • Strong attention to detail, with the ability to spot errors and inconsistencies in documentation and materials.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders at all levels.
  • Proficiency in MS Office, including Word, Excel, and PowerPoint.
  • Ability to work independently and as part of a team, with a positive and proactive attitude.
  • Flexibility and ability to adapt to accommodate scheduling changes and client requests.

If you are a highly motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at Bolton Campus.

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