SLCSI Trade Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role contributes to the overall Trade Management activities on behalf of the Sun Life Canada Securities Inc. (SLCSI) business. The Trade Support Team is comprised of trade operation professionals committed to supporting the investment process for our advisor and portfolio management network.

We are looking for a highly motivated candidate who can build solid relationships, has a passion for providing high quality customer service, delivers impeccable accuracy, and is eager to expand their career in Operations . The incumbent will have an in-depth knowledge working within CIRO regulations and requirements and of CIRO’s Licensing Requirements.

The Trade Desk Specialist will operate in 2 key areas:

What will you do:

Use leading technologies and systems to ensure a smooth operation of the trade process.

Maintaining and improving our Trade Support processes, systems and data in order to maximize efficiency and minimize risk.

Providing exceptional service and support to our Advisor teams, you will provide Advisors and Associates with best practice concepts and strategies to assist them in making knowledgeable decisions.

Providing real-time advisor trading and fulfillment execution.

Correspond with Trading Desks, Portfolio Management Consultants, Application Support teams, Operations teams, and escalate issues to proper channels.

Function as a key point of contact and subject matter expert on Trade Management related inquiries and requests from employees and Branches (including advisors, Branch Managers, and support.

Continually evaluate the effectiveness of departmental procedures and participate in developing, maintaining, and implementing changes to the policies and procedures.

Participating in internal as well as external regulatory audits.

Knowledge of Tax and CRA forms and requirements, Anti-Money Laundering applicable rules and regulations, Government Policies, etc.

Special projects as requested.

Become primary contact for investors who are referred to our trade desk from our mutual fund advisors.

Take trade instructions from investors and provide guidance where required.

Account administration where required i.e. new account forms, KYC updates, systematic plan instructions, etc.

Focus on each client experience and connect on a personal level to make every interaction meaningful.

Identify activities, processes, and opportunities to improve the client experience.

Resourceful, efficient, and collaborative individual

Foster a culture of compliance throughout the business and organization by promoting ethical behavior, accountability, and adherence to regulatory standards.

What do you need to succeed:

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

Successful completion of all of the following:

Canadian Securities Course OR CFA Level 1 (or higher)

Conduct and Practices Handbook

Investment Dealer Supervisor Course (formerly Branch Manager's Course)

A minimum of 5 years in the financial services industry

Strong and proven understanding of trading securities.

Strong interpersonal skills (empathetic listener, coach, and negotiator), strong communication (oral and written) and customer service focus required.

Comfortable taking several calls, video conferences, and responding to daily emails in a timely manner.

Financial Services and/or Brokerage industry experience and working knowledge of various quotation equipment is required.

Implementing the firm’s policies and procedures

Demonstrated knowledge and understanding of the relevant securities legislation and SRO rules and regulations.

Extensive knowledge of MS Office applications including as Word, Excel, Power Point and Outlook

Ability to work independently and under pressure

Strong conflict resolution, organizational, and communication skills

What's in it for you?

Hybrid work environment.

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

Flexible Benefits from the day you join to meet the needs of you and your family.

A friendly, collaborative, and inclusive culture.

The opportunity to move along a variety of career paths with amazing networking potential.

An environment of continuous learning and improvement.

Access to our Global Learning Centre, available 24/7 for your learning needs.

Wellness programs that support the three pillars of your health – mental, physical and financial.

Work-life balance by scheduling your day around your priorities and having more time to spend on the important things.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.