Bilingual Medical Customer Experience Associate

2 weeks ago

Mississauga, Canada Science&Humans Full time

Company Description
Science & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform.

Role Description
This is a full-time on-site role for a Bilingual Medical Customer Experience Associate. The Associate will be responsible for providing exceptional customer service to our patients regarding all aspects of their hormone treatments. This includes communicating with patients in regards to inquiries and concerns, problem solving and the ability to multitask. This role also involves ensuring patient satisfaction and patient centred care.

Qualifications
Strong customer service and phone etiquette skills
Experience in customer support and customer experience preferred
Excellent communication skills, in English and French both written and verbal, with the ability to communicate information effectively
Strong analytical skills with proficiency in Excel, including basic coding (VBA or macros) and pivoting
Experience with data visualization tools, such as Power BI, to create insightful reports and dashboards
Certification in Excel or Power BI is a plus
Experience in the healthcare or pharmacy industry is a plus
Bachelor's degree in a related field or equivalent work experience

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