Senior Manager Business Process Re-Engineering

1 month ago

Old Toronto, Canada Royal Bank of Canada> Full time
Job Summary

You will support the Enterprise Strategy & Transformation – Business Process Re-Engineering (ES&T) team in developing, driving, and partnering with RBC Lines of Business to optimize business processes from a customer-centric and productivity lens. This includes developing current state views and designing and implementing future state processes leveraging a broad toolkit of process change methodologies and next-generation Process Technologies such as Robotic Process/Desktop/Cognitive Automation, Machine Learning, and Workflow tools.

Job Description

What is the opportunity?

You will support the Enterprise Strategy & Transformation – Business Process Re-Engineering (ES&T) team in developing, driving, and partnering with RBC Lines of Business to optimize business processes from a customer-centric and productivity lens. This includes developing current state views and designing and implementing future state processes leveraging a broad toolkit of process change methodologies and next-generation Process Technologies such as Robotic Process/Desktop/Cognitive Automation, Machine Learning, and Workflow tools. The team serves as thought partners to senior executives and Line of Business partners, offering targeted support for the highest priority and most complex strategic or process related problems. The team also acts as a catalyst for enterprise transformation, cross-platform collaboration, and new capability development.

What will you do?

  1. Support the ES&T team to develop a robust pipeline of strategic process improvement initiatives across multiple Lines of Business
  2. Lead strategic reviews of segments, lines of business, functions, and key processes, ensuring the process and productivity strategies are well developed, articulated, and aligned across businesses and with the enterprise perspective/priorities
  3. Perform strategic process reviews, from an End-to-End/Front-to-Back and Customer-centric lens for Group Executives, segment Operating Committees, Enterprise Strategy Office, and Line of business partners
  4. Lead the implementation of Process Improvement opportunities in partnership with the Lines of Business and Functions
  5. Apply Process Re-Engineering thought leadership (e.g., E2E/F2B Design, ‘Shift to Left’ Re-Engineering, Straight-Through-Processing, Lean, Workflow, Workforce Management, RPA/RDA/RCA, Zero base design) to the Line of Business partners
  6. Support senior leaders, strategists, functions, and cross-functional project teams with rigorous strategic insight based on thorough research and analysis

What do you need to succeed?

Must-have

  • 3+ years of experience in Corporate Strategy, Consulting, Financial Services, Process Improvement/Optimization, Robotics, Machine Learning, FinTech, or technology company
  • Experience with new/emerging businesses and digital business models
  • Demonstrated ability in Process analysis, application of Robotics, process design, and implementation
  • Interpersonal skills and ability to develop strong relationships at every level of the organization
  • Strong written and oral presentation skills and presence; strong technical ability with PowerPoint, Excel, and Word
  • Comfortable working in ambiguous situations and across different lines of business

Nice-to-have

  • MBA or graduate/post-graduate or professional designations or equivalent
  • Minimum 2 years of deep and broad management consulting experience with an emphasis on business strategy or Process/Productivity Improvements
  • Lean or Process Improvement Designations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Job Skills
  • Adaptability
  • Commercial Acumen
  • Communication
  • Critical Thinking
  • Decision Making
  • Group Problem Solving
  • Large Group Presentations
  • Long Term Planning
  • Organizational Change Management
Additional Job Details

Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: STRATEGY AND ADMINISTRATION

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-05-10

Application Deadline: 2024-05-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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