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Sr. IT Ops Analyst

2 months ago

Barrie, Canada TD Bank Full time

Work Location: Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Engineering Operations is home to a team of highly valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, system performance, capacity and availability, migration, emerging technology assessment, implementation, release management and deployment support.

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll work under minimal supervision on data center management, maintenance, installs and decommissioning, performance, and incident management, as well as technical support activities. This position requires travel to Scarborough, Barrie, and Toronto as required. Overtime and weekend hours are required.

Responsibilities:

  • Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio.
  • Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.
  • Manage remote sites as well as schedule/monitor work performed by third party vendors.
  • Business Continuity Plan Management, assuring our BCP documentation is current and approved by management.
  • Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintaining corporate databases and ensuring compliance with internal and external audit regulations.
  • Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
  • Promptly schedule equipment installs and cabling requests, engage partners, and plan parallel work streams when possible.
  • Partner closely with stakeholders to improve production environment stability.
  • Lead the support of Data Center infrastructure.
  • Review, participate, and implement procedures.
  • Research industry standards, best practices, and new innovations in technology and make recommendations.
  • Provide quality service and solutions consistent with objectives and client requirements.
  • Effectively handle incident management for outages.
  • Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
  • Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
  • Proficient with fluke testers and fiber testers, and scanners.
  • Knowledge of interrelated power, space, and cooling as it relates to Data Centers.
  • Provide expertise to other functional areas (technology, trends, and processes).
  • Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
  • Deploy base infrastructure components for all environments.
  • Follow change management procedures, ensuring proper testing, sign-off, and monitoring.
  • Monitor system life cycles, ensure specifications and functionality support business objectives and architecture decisions.
  • Use meaningful metrics to monitor environment's performance.
  • Participate in disaster recovery planning (Define, Review, Test).
  • Traveling between sites is required occasionally.

Job Requirements:

  • Extensive knowledge with vendor management, data center operations, documenting and writing processes. Working knowledge of network engineering, data center applications, client/server computing, and production operations support.
  • Strong financial management skills in budgeting, forecasting, and cost control.
  • A deep understanding of the interdependent relationship between infrastructure and the applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT.
  • Ability to see the “big picture” across such areas as the private and public cloud hosted infrastructure and services, in addition to physical DC security, telecommunications, and enterprise storage.
  • Functional understanding of project management principles and their application to infrastructure projects and teams.
  • Demonstrated ability to apply technology solutions to business problems and work with teams globally.
  • Ability to work independently in a senior/lead role on a diverse range of tasks and coach/educate others.
  • Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
  • Experience as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution.
  • Working knowledge of Service Now and Microsoft products.
  • College degree in technology related major preferred or Undergraduate Degree or Technical Certificate.
  • 5-10 years of data center management with extensive experience working with IT hardware, databases, and Ethernet cable infrastructure.
  • Proven ability to learn new technologies quickly to a high level of proficiency.
  • Join in on what others in TD Technology Solutions are doing.
  • Inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business.
  • Learn voraciously, stretch your thinking, share your knowledge, and educate others.
  • Communicate and collaborate with both technical and non-technical professionals.
  • Cultivate winning relationships by building trust with business and technology partners.
  • Share our commitment to productivity, effectiveness, and operational efficiency.
  • Embrace change and witness amazing things happen – from the inside.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement: N/A.

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