Client Solutions Manager, Commercial Lines
2 months ago
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview: Our Commercial team in the Atlantic is hiring As the Client Solutions Manager, reporting to the Team Lead of Client Solutions, you will be working directly with our commercial clients with delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers.
Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. This position can be based out of Gallagher's Hartland, Fredericton, Dieppe and Halifax office locations. How you'll make an impact:
- Supporting a designated portfolio of Commercial Clientele, with a focus on Transportation, playing the lead role in business retention and continually building upon customer relationships
- Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
- Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
- Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy updates
- Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
- People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time
- Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
- Highly tech-savvy, with an ability to learn new systems, tools and processes
- 3 to 5 years of Commercial Mid-Market experience preferably within a brokerage environment
- Experience within the Transportation segment will be considered a strong asset
- Licensing in good standing
- CAIB, CIP, CRM or other relevant certifications and or designations are highly valued in this role
- Knowledge of EPIC considered an asset
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan
Other benefits include:
- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Paid Time Off to Volunteer
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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