Claims Manager
3 weeks ago
Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.
Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.
Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.
Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.
À propos du poste
As aClaims Manager,your claims experience and strive for excellence will help you successfully manage the day to day operations of our Property Appraisal team. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do.
What you'll do here:
- Manage the day to day operation of the Property Appraisal teams to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results.
- Achieve essential business goals and meet customer service expectations.
- Provide technical oversight and guidance with a focus on indemnity and expense control, as well as, optimal customer experience.
- Work closely with the Director to develop strategies and long term/short term plans to facilitate ongoing work, process improvement, claims cost control and best in class customer experience.
- Monitor performance and productivity and report observations, progress and recommendations to key stakeholders.
- Actively collaborate with vendor partners to build strong relationships and resolve customer complaints.
- Lead and actively contribute to a culture of continuous improvement and ensure utilization of tools and behaviors to foster critical thinking and innovation around problem solving.
- Provide effective leadership, responsible for recruiting, coaching and mentoring, performance management, continuous learning and career development for direct reports.
- Review of monthly file audits, identify opportunities and develop action plans.
- Actively participate in the management of catastrophic weather events.
What you bring to the table:
- Bachelor's degree in business administration or equivalent combination of education and experience
- A minimum of 5 years of management, coaching and mentoring experience - preference is within a claims environment
- Technical expertise and practical knowledge of the restoration of damaged buildings.
- Technical expertise with Xactimate is an asset
- Exceptional organization and time management skills
- Strong negotiation, project management and problem solving skills
- Ability to foster a culture of continuous improvement and drive positive change
- Demonstrated ability to lead by example
- Excellent customer, communication and interpersonal skills
Ce que nous offrons
En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :
Un régime complet d’avantages financiers qui reconnaît vos succès
Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50% des actions nettes achetées
Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
Des aménagements de travail flexibles
La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant
Égalité d'accès à l'emploi
Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.
Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.
Cliquer ici pour d’autres informations importantes sur le processus d’embauche, y compris la vérification des antécédents, les candidats internes et le droit de travailler au Canada.
Si vous travaillez pour Intact ou belairdirect, veuillez postuler au moyen de Contact Pour vous.
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