SaaS Systems Administrator

4 weeks ago

Old Toronto, Canada Lightspeed Restaurant Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We’re looking for aSaas System Administrator to join our Service Desk team. In this role, you will have the chance to promote the adoption of cutting-edge IT and SaaS technologies while aiding the organization's expansion. You will collaborate with other SaaS Systems Administrators to manage and execute Lightspeed's IT platforms, third-party systems, and security requirements comprehensively. Additionally, you will assist the team in supporting our employees on more intricate issues requiring the expertise of a Systems Administrator. Moreover, you will provide essential coaching to the Service Desk staff, nurturing their development into potential Systems Administrators.
What you’ll be doing:

  • Provide technical support to end-users, with issues that require a SaaS Systems Administrator, by responding to inquiries, diagnosing and resolving hardware and software problems, and escalating complex issues to higher-level support when necessary;
  • Maintain and improve Lightspeed’s core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and other platforms;
  • Collaborate with other IT team members to solve complex issues and contribute to IT projects and initiatives;
  • Automate processes using a low-code/no-code platform (Workato);
  • Integrate and automate SaaS via API;
  • Configure SSO (SAML 2.0, OpenID) for external applications;
  • Handle sensitive information with sound judgment; implement and maintain effective security systems to reduce business risk;
  • Develop audit-proof systems and records and create quality control and assurance processes to prevent and check errors;

What you need to bring:

We're looking for a candidate who has experience with the following:

  • Strong hands-on experience in Service Desk technology and ITIL/ITSM:
  • Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services:
  • Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently:
  • Programming experience with low-code / no-code environments:
  • Programming experience with Bash, Python and/or Powershell:
  • Experience in planning, implementing, and maintaining various technology components to meet business requirements:

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience…

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • Linkedin learning
  • Volunteer day
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