Director - Full Time / À Temps Plein

5 days ago

Calgary AB, Canada Calgary Drop In & Rehab Centre Society Full time

CultureSmith is honoured to partner with the Calgary Drop-In and Rehab Centre in their search for a new Director, Employee Services to join their leadership team.
The Calgary Drop-In and Rehab Centre (“the DI”) provides services to adults at risk of or experiencing homelessness including: low-barrier, housing-focused shelter; health and recovery services; affordable and permanent housing programs; At the DI, they focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs.

The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

The Director, Employee Services will provide visionary leadership for DI’s people programs, overseeing the Employee Services pillar, which includes Human Resources, Payroll, and Learning & Development.

As a key member of DI’s senior leadership team, the Director will develop and implement annual HR and L&D business plans aligned with DI’s strategic goals and objectives.

This role is pivotal in driving the strategic direction of Employee Services, ensuring that programs and processes effectively support the Agency's mission and enhance organizational success.

The ideal candidate will be a dynamic and people-centric leader with a forward-thinking approach to transforming employee services programs, processes, and projects, all centered on DI’s core values.

The Director, Employee Services is a coach, mentor and trainer for the HR, Payroll and L&D teams, as well as the rest of the organization.

This role will report to the Chief Finance & Risk Officer and will have 2 direct reports and 7 indirect.

You will be responsible for modernizing their people policies, and their HR information system.
You will handle delivering a zero-errors payroll, a responsive HR Operations back office, and a proactive preventative team of HRBPs.

The HRBPs in their organization work at all levels, but you will be personally involved in senior (or key) people’s challenges at work, including mediating conflict, delivering key feedback, and coaching on performance management.

You’ll be a key contributor to organizational culture at the DI, building their values-centered culture to the next level in every department and working process.

Providing leadership, direction, and support at an operational and strategic level, on the design, development, and delivery of employee services across the Agency.
Building strong relationships with the senior leadership team, along with internal and external stakeholders.
Collaborating, coaching and consulting with other department leaders to grow inter-departmental processes, communication, and teamwork with the aim to build a values-centered culture.
Leading and responding to the ever-changing needs of the Agency, at both operational and strategic levels, by proactively supporting the delivery of all the activities of the Employee Services departments (e.g., recruitment, onboarding, payroll management, talent & performance management, total compensation design and education, learning & development, off-boarding, etc.).
Driving the continuous improvement of HR policies, initiatives, standards, and guidelines in line with legislation, accreditation requirements and industry best practices.
Developing and overseeing a performance management program for the Agency which supports a culture of ongoing coaching and feedback.
Leading the Employee Services teams, including direct and indirect reports, in the implementation, development and adoption of technology, employee services metrics, and reporting to support Agency decisions.
Partnering strategically with leaders across the Agency to understand key business objectives, Agency operations, employee developmental needs and consistently translating these into tactical training materials.
Ensure internal training programs are dynamic and address the needs of the many employees of the Agency while responding to the changing environment.
Determine best methods for training delivery and creating awareness of training programs while maintaining consistent, maximum learner engagement.

Primarily, this person is an asset to the leadership team by being vigilant in striving for ongoing improvements, efficiencies, and success for their people.

You are motivated by the possibility of ending homelessness in our city and being part of a movement to do so through innovation, collaboration and creativity, both internally and externally.

Bachelor’s degree required, Chartered Professional in Human Resources designation (CPHR) is an asset.
Minimum of 10+ years of experience in HR operations and strategy in various industries, social services experience valued.
The ability to develop and maintain a culture of learning, performance and innovation.
Demonstrated experience with broad range of employee services functional areas including recruiting, performance management, compensation, benefits, payroll, employee relations, learning and development, human resources policies, etc.
Ability to lead change and manage multiple and competing priorities in a dynamic environment.
Success demonstrating creative, forward thinking business solutions in a challenging and sometimes constrained environment.
This is a full-time position comprised of normal business weekday hours, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises, the Agency operates 24/7,daily. Schedule may be altered at the discretion of management.

While this position does not normally consist of front-line work, it is important for them to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened and/or actual serious injury, violence, abuse, and death; The DI strives to be an “Employer of Choice,” offering each team member the opportunity to make a meaningful impact on the community—and, most importantly, on the lives of those they serve.

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

We promote, provide and support holistic wellbeing

Extended Health & Dental coverage
• Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. Tony Harvie, Managing Partner – CultureSmith - tony@culturesmith.They are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

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