Manager, Data Governance Enablement

Manager, Data Governance Enablement page is loaded Manager, Data Governance Enablement Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted Yesterday job requisition id P20247057

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Manager, Data Governance Enablement is a multi-faceted role meant to enable the DG program through technology and automation, knowledge management and training, and performance measurement. The individual will be responsible for overseeing the selection, implementation, and maintenance of data governance software solutions to support the organization's data governance framework. They will also play an important role in supporting data literacy and upskilling the data stewards to make sure we are maximizing the use of data. The ideal candidate will possess a strong understanding of data governance frameworks, policies, and procedures while also having a expertise in application management. They will also have a strong background in knowledge management background to help build an accelerate a data-centric culture.

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Data Strategy and Governance. This role involves interactions with primarily internal stakeholders at various levels. 

What You’ll Be Doing: 

Data Governance application management

• Lead the implementation and configuration of data governance software solutions, ensuring alignment with organizational requirements and objectives.
• Evaluate and recommend data governance tools and software solutions that align with industry best practices and organizational goals, considering factors such as functionality, scalability, and ease of integration.
• Manage the integration of data governance software with existing systems, databases, and other relevant technologies.
• Work closely with software vendors, developers, and internal teams to implement software updates and improvements.
• Maintain comprehensive documentation of software configurations, integrations, and customizations.

User Engagement

• Collaborate with internal stakeholders to gather software requirements and customize configurations to meet specific business needs.
• Develop and implement training programs and supporting guides for data stewards and other users to ensure proficient and effective use of data governance software.
• Customize and enhance data governance software functionalities based on evolving organizational requirements.
• Provide ongoing support and troubleshooting assistance to users, addressing issues and optimizing software usage.

Administration Support 

• Develop and maintain a centralized knowledge repository, ensuring that information is easily accessible and up-to-date.
• Evaluate, implement, and manage knowledge management tools and platforms to facilitate collaboration and information sharing.
• Create and maintain tools, guides, templates, and other supporting products to enable stakeholders with necessary tools to promote high quality data. 

Data literacy improvement and upskill of Data Governance capabilities in key roles

• Foster a data-centric culture within the organization.
• Conduct training sessions to educate staff on data governance principles, policies, and best practices.
• Develop training program to upskill key DG roles and enhance overall data literacy.

Data Governance Evaluation

• DG Performance Measurement
• Develop key performance indicators (KPIs) to measure the effectiveness of DG initiatives and regularly report on progress. 

Key Skills: 

Technical Skills 

• Applied experience in data governance and / or data management. 
• Knowledge of industry leading data governance practices. 
• Familiar with implementation and use various data governance tools and software. 
• Familiar with DMBOK principles. 
• Understanding of complete data lifecycle and related data governance requirements. 
• Understanding of GDPR and related legislation. 
• Ability to manipulate, analyze and transform large datasets to understand trends and patterns. 
• Working knowledge of cloud computing platforms. MS Azure preferred (Microsoft Synapse, Azure Data factory, Azure Data Lake, PowerBI). 
• Proficient in SQL or other programming languages. 
• Experience with data visualization and dashboarding (Power BI, Tableau). 
• Expert in Microsoft Office software (Word, Excel, PowerPoint, Access). 

Leadership 

• High personal and professional integrity and strong work ethics. 
• Ability to create vision and delegate tangible actions. 
• Results oriented, willing to drive projects to completion. 
• Demonstrated ability to manage adversity and challenging situations. 

Business / Analytics Skills 

• Works to understand the business need and how the data will be used to drive decisions into action plans that will grow the business. 
• Effectively navigates through ambiguity and complexity to provide clarity for the team and the requester. 
• Works well under pressure and can manage multiple tasks under time constraints. 
• Strong with process management including the development of processes and procedures. 
• Familiar with agile methodology and comfortable working in an agile environment. 

Communication Skills 

• Works to understand the requester needs when building the upfront story to ensure clarity and actionability. 
• Listens carefully to understand requirements and seeks clarity as needed. 
• Provides well-structured reports and documents to convey analysis and insights that are clear, concise and reader-friendly. 
• Demonstrates understanding of the importance of storytelling by incorporating visual enhancements into presentations. 

Planning / Organizational Skills 

• Demonstrates the ability to organize and work with high volumes of data 
• Establishes clear expectations to ensure smooth execution. 
• Handles multiple demands and conflicting priorities by quickly re-allocating time and resources. 
• Organizes self and the team in setting and managing priorities. 
• Demonstrates a relentlessly high standard for attention to detail and holds others to the same 
• Delivers on commitments on time and on budget. 

People Engagement 

• Takes the initiative to clarify performance expectations.
• Ensures each person/direct report is clear on performance expectations and has the flexibility on how to reach those expectations on a supported path. 
• Provides each person with the tools and resources to achieve excellent performance. 
• Takes the time to acknowledge the efforts and contributions of others. 
• Works to build relationships with colleagues to both provide and receive the best support. 

 What You Bring:

• Proven experience in software management, with a focus on data governance and knowledge management.
• Strong understanding of data protection regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Experience with data governance tools and technologies. 
• Bachelor's or Master's degree in a relevant field (e.g., Data Management, Information Technology, Data Analytics, Business Analytics, Informatics). 

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid 

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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