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Change Management Consultant

1 month ago

St Catharines, Canada Creative Solutions Services, LLC Full time
Title: Change Management Consultant
Location: Toronto, ON (Hybrid)
Duration:- Long term Contract

Experience and General Skills:
  • Experience and knowledge of change management industry standards, best practices, methodologies, and tools
  • Experience in development of training, communication products, and change management strategies and plans
  • Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
  • Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, etc. during implementation.
  • Strong conflict management, interpersonal and communication skills
  • Experience with project management fundamentals and understanding of the lifecycle of a project.
  • Excellent active listening skills
  • Strong analytical and decision-making abilities
  • Strong presentation and group facilitation skills
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Desirable Skills:
  • Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption.
  • Experience leading medium to large transformational change projects
  • Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives.
  • Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.
  • Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities.
  • Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes.
  • Experience managing the change management process and applying change management best practices to support the project or initiative.
  • Ability to influence others, at all levels within the organization, and move towards a common goal.
  • Experience creating accessible documents and other online content (e.g., Word, PDF, PowerPoint, Excel, forms, SharePoint content, etc.)

Must haves:
  • Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, process maps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project.
  • Develop and deliver of presentations, learning resources and training to stakeholders, executives, management teams, etc. reflecting data, direction, trends and best practices (formats for communications include email, briefings, large- and small-scale presentations, newsletter articles, videos, dashboards and briefing materials to support outreach, engagement, key timelines, etc.to support project
  • Leads the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation.
  • Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy and administer measurement systems to track adoption, utilization, and proficiency of individual changes.
  • Experience creating accessible documents and other online content (e.g., Word, PDF, PowerPoint, Excel, forms, SharePoint content, etc.)
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