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Medical Office Assistant

2 months ago

North Vancouver, Canada iHealthMD Medical Centre Full time

Location: iHealthMD Medical Centre

Hours: Full-Time (37.5 hours/week)

About Us:

Join our dedicated team at iHealthMD Medical Centre, where patient care is our top priority. We are a professional, clean, and positive clinic environment committed to the well-being and professional development of our staff. We’re seeking a motivated and compassionate Medical Office Assistant to contribute to our dynamic team.

Role Overview:

As a Medical Office Assistant, you will play a crucial role in providing exceptional patient service and supporting our healthcare professionals. Your responsibilities will include managing patient interactions, handling administrative tasks, and ensuring smooth day-to-day operations in our busy clinic.

Key Responsibilities:

  1. Deliver outstanding reception and patient service.
  2. Answer phones and respond to emails promptly and professionally.
  3. Prepare and manage patient rooms, including taking vital signs, conducting tests, and maintaining cleanliness.
  4. Schedule and manage patient appointments, including handling no-shows and cancellations.
  5. Maintain patient records, file documents, and manage insurance billing (extended health insurers, ICBC, WCB, MSP).
  6. Process payments and prepare invoices.
  7. Communicate effectively with physicians to ensure seamless patient care.

What We’re Looking For:

  1. Excellent Communication Skills: Proficiency in English, both written and spoken.
  2. Medical Knowledge: Familiarity with medical terminology.
  3. Patient-Centric Attitude: Outgoing, compassionate, and dedicated to exceptional patient care.
  4. Professionalism: Demonstrates professionalism with patients and staff.
  5. Proactive Approach: Reliable, self-starter who takes initiative.
  6. Multi-tasking Ability: Efficiently handles multiple tasks in a fast-paced environment.
  7. Problem-Solving Skills: Strong analytical and problem-solving abilities.
  8. Attention to Detail: High level of accuracy in all tasks.
  9. Tech-Savvy: Comfortable with technology; experience with Oscar EMR is an asset.

What We Offer:

  1. A supportive team environment working with experienced medical and health professionals.
  2. A clean, professional, and positive clinic environment.
  3. A culture of open communication and commitment to your well-being and professional growth.
  4. Extended health benefits after a 3-month probationary period.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 37.5 per week

Benefits:

  1. Company events
  2. Dental care
  3. Extended health care
  4. Life insurance
  5. On-site parking
  6. Paid time off
  7. Vision care

Schedule:

  1. Monday to Friday

Work Location: In person

Application deadline: 2024-08-31

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