Technical Service Representative

4 weeks ago

Fort McMurray, Canada Komatsu America Corp. Full time
Technical Service Representative - Fort McMurray, AB

Date: May 23, 2024

Location: Fort McMurray, AB, CA, T9K 0K4

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

  • Competitive wages
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness spending account
  • Company-sponsored registered pension plan (RPP) and matching program
  • Paid vacation
  • Company-supplied tools
  • 4/5 Rating on Glassdoor
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

In this position, you will apply your mechanical heavy equipment skills to commission, service, troubleshoot and repair shovels in open pit mining environments. Your role will involve performing breakdown and preventative maintenance on the existing shovel fleet and lending technical support to multiple shovel assemblies. In addition, you will also be required to attend meetings and provide the customer with reports and advice on breakdown repairs, upgrades, and maintenance practices.

Reports to: Lead, Technical Service

Shift: 7x7, 12 hours per day – rotational between days and nights

Location: Fort McMurray, AB

Relocation: This position does not offer relocation

Responsibilities
  • Apply mechanical/structural skills to commission, maintain, troubleshoot and repair P&H mining shovels in open pit mining conditions
  • Provide technical support to all of our product lines on customers’ sites
  • Research and troubleshoot technical issues
  • Promote excellent customer relations and maintain customer database
  • Interface current field issues with our engineering group to assist, rectify and improve repetitive or critical issues
  • Lend technical support to shovel assemblies and assist machine commissioning
  • Carry out machine audits during planned outages
  • Record mechanical/structural reliability issues and communicate to OEM product support for resolution
  • Assist customer outage planning and technical meetings
Qualifications
  • Journeyman Heavy Equipment Technician/Millwright (Red Seal preferred) with knowledge of welding technology and structural inspection
  • Proven mechanical/structural troubleshooting experience on customer sites
  • Understand the functionality and operation of mining shovels and capable of accurately diagnosing problems
  • Superior customer service skills and communication skills are required
  • Able to participate in machine building and commissioning phases of new equipment
  • Possess proven experience troubleshooting mining machines while working in an outdoor environment
  • Interpret welding procedures
  • Maintain a safe and clean work environment
  • Willingness to work overtime when required
  • Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
  • Knowledge and experience working with Microsoft Office (Word, Excel, Project, Teams)
  • Additional secondary education in mechanical and welding trades (CWB certification) would be an advantage
  • Other duties as assigned

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honor all the traditional territories that make up the land in which we gather, work, and play. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

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