Customer Success

3 days ago

Quebec, Canada Hitachi Vantara Corporation Full time

Description d’emploi

General Information:

Hitachi Energy is looking for a Customer Success - Team Leader to provide superior external customer service and coordinate with his team and relevant resources to increase customer satisfaction.

Responsibilities:

  • Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and predict customer needs.

  • Maintain a positive and high quality customer experience throughout the entire process (order to shipping).

  • Process orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.

  • Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system.

  • Input and track orders, change notices and cancellations. Respond to customer queries and product needs in a timely manner.

  • Proactively communicate order status update to customers.

  • Promptly identify and escalate customer issues for resolution.

  • Ensures the resolution of customer issues from start to finish by coordinating with Sales, Operations, Supply Chain Management, and other teams.

  • Collect and use multiple sources of data to create and analyze stats for KPI.

  • Manage and lead a team of 2 customer success specialists

Qualifications:

  • College diploma and 5 plus years of experience in customer service roles.

  • Must be fluent in both French and English.

  • Experience with Team management, an asset.

  • Good knowledge of MS Office.

  • High focus on customers and their needs.

  • Strong sense of urgency and prioritization.

  • Strong communication skills.

  • Structured and detail oriented.

  • Shows discretion and judgment.

  • Knowledge in logistics, an asset.

Only selected applicants will be contacted.

#J-18808-Ljbffr

  • Customer Success Manager

    1 month ago

    Quebec, Canada Devoted Studios Full time

    Devoted CG is a new platform in early access that will transform how companies find and work with freelance talent for game asset creation.  Our mission is to create equal opportunities for all talent globally to work on the games of their dreams. We are looking for an experienced games industry Customer Success Manager to lead the marketing efforts for...

  • Customer Success Manager

    1 month ago

    Quebec, Canada Devoted Studios Full time

    Devoted CG is a new platform in early access that will transform how companies find and work with freelance talent for game asset creation.  Our mission is to create equal opportunities for all talent globally to work on the games of their dreams. We are looking for an experienced games industry Customer Success Manager to lead the marketing efforts for...

  • Customer Success Manager

    1 month ago

    Quebec, Canada Devoted Studios Full time

    Devoted CG is a new platform in early access that will transform how companies find and work with freelance talent for game asset creation.  Our mission is to create equal opportunities for all talent globally to work on the games of their dreams. We are looking for an experienced games industry Customer Success Manager to lead the marketing efforts for...

  • Customer Success Manager

    3 weeks ago

    Quebec, Canada Devoted Studios Full time

    Devoted CG is a new platform in early access that will transform how companies find and work with freelance talent for game asset creation.  Our mission is to create equal opportunities for all talent globally to work on the games of their dreams. We are looking for an experienced games industry Customer Success Manager to lead the marketing efforts for...

  • Customer Success Manager

    3 weeks ago

    Quebec, Canada Devoted Studios Full time

    Devoted CG is a new platform in early access that will transform how companies find and work with freelance talent for game asset creation.  Our mission is to create equal opportunities for all talent globally to work on the games of their dreams. We are looking for an experienced games industry Customer Success Manager to lead the marketing efforts for...

  • Director, customer success

    3 weeks ago

    Quebec, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...

  • Director, customer success

    3 weeks ago

    Quebec, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...

  • Director, Customer Success

    4 weeks ago

    Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...

  • Customer Success Manager

    1 month ago

    Quebec, Canada Planned Inc. Full time

    Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, L'Oréal, Google,...

  • Customer Success Manager

    1 month ago

    Quebec, Canada Planned Inc. Full time

    Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, L'Oréal, Google,...

  • Customer Success Manager

    1 month ago

    Quebec, Canada Planned Inc. Full time

    Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, L'Oréal, Google,...

  • Customer Success Manager

    4 weeks ago

    Quebec, Canada Planned Inc. Full time

    Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, L'Oréal, Google,...

  • Customer Success Manager

    4 weeks ago

    Quebec, Canada Planned Inc. Full time

    Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, L'Oréal, Google,...

  • Director, Customer Success

    4 weeks ago

    Quebec City, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enab

  • Customer Success Manager

    17 hours ago

    Quebec, Canada Iron Mountain Full time

    look at our history here . Iron Mountain cs. Please see our Values and Code of Ethics for a look at our Iron Mountain Customer Success Manager Remote , Quebec Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed...

  • Customer Success Manager

    2 days ago

    Quebec, Canada Iron Mountain Full time

    look at our history here . Iron Mountain cs. Please see our Values and Code of Ethics for a look at our Iron Mountain Customer Success Manager Remote , Quebec Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed...

  • Director, Customer Success

    1 week ago

    Quebec City, Canada EightSix Network Full time

    Job Description The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is...

  • Director, Customer Success

    2 months ago

    Quebec City, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...

  • Director, Customer Success

    4 weeks ago

    Quebec City, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...

  • Director, Customer Success

    4 weeks ago

    Quebec City, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...