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Assistant Store Manager-Retail
3 months ago
Friday, January 26, 2018
WHY
JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic
individuals who are not only interested in retail and fashion, but who enjoy
challenges and share our vision for a safer, cleaner, healthier planet.
In addition to our customers, an intrinsic part of our success has always been
the people who work here. Roots is a company in which you can grow and benefit
from the great opportunities often available. All members of our team are
encouraged to ‘spread their roots’.
WHAT WE’RE LOOKING FOR?
The Assistant Manager supports the daily operations of the store while acting
in accordance to Roots principles and standards. The Assistant Manager is
required to provide sales and customer service leadership to employees and
project the Roots culture and brand through both excellent customer service and
strong visual presentation techniques. Reporting directly to the Store Manager,
the Assistant Manager oversees the daily operations of the store and drives the
business and develops their people through a balanced leadership style. They
are able to lead and create an overall positive customer and employee
experience.
To be successful, you’ll need to possess:
2 + years related experience in a retail apparel environment, luxury retail
experience is a plus;
Be a leader that drives results, develops talent, and focuses on the customer;
Demonstrated sales achievements in a retail store;
Strong organization, and problem solving skills;
Passion for upholding an exceptional customer experience;
Experience with visual planning and merchandising;
Collaborate with others, yet be self-motivated;
Outstanding written, verbal, and presentation skills;
Available for varied weekly shifts, including weekends, closing and holidays.
THE IMPACT YOU'LL HAVE
This
is an opportunity to shape our company’s future by:
- Demonstrate a customer obsessed selling culture and build brand loyalty
through excellent product knowledge;
- Assisting the Store Manager in the achievement of the store sales budgets
through execution of company standards, policies and procedures while exceeding
customers' expectations through superior service at every opportunity;
- Supporting the Store Manager in providing product knowledge and selling
skills training to new and existing staff;
- Ensure store and team members are presented to the highest possible standards
in line with brand expectation, and provide feedback regularly to Store Manager
on performance opportunities;
- Coaches and motivates associates on customer service fundamentals and
provides positive feedback;
- Assisting the Store Manager in the execution of all recruitment activities,
and new hire onboarding;
- Identify and resolve problems in a timely manner. Use feedback to modify and
develop alternative solutions and be prepared to make decisions;
- Oversees and delegates tasks to team to best maximize efficiency of store
operations;
- Collaborate with Store Manager in areas of risk management, physical security
(health & safety), store cash controls (bank deposits, safe funds, petty
cash), and inventory management (stock take, stock counts);
- Perform and supervise store opening and closing procedures including counting
register funds, completing bank deposits, opening and closing registers and
securing facility;
- Ensure visual merchandising directives are implemented efficiently as per
direction and visual standards are maintained at all times
- Partner with Store Manager on all daily store operations to support a sales
environment and achieve operational & LP guidelines to protect Roots
merchandise and assets;
- Health and Safety in the workplace applies to everyone at Roots
