Branch Manager
4 weeks ago
Work Location: Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
KEY ACCOUNTABILITIES
CUSTOMER
- Manage the service and advice team promoting a positive customer and colleague experience.
- Lead, coach and develop a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
- Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines.
- Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers etc.
- Contribute to the execution and achievement of the team and the branch's service customer experience targets.
- Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance.
- Ensure overall colleague scheduling is optimal to meet customer demands.
- Include coaching and developing managers to achieve branch results.
- Ownership/oversight of complex daily branch administrative duties.
SHAREHOLDER
- Communicate national, regional and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
- Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
- Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
- Execute on the annual business plan to deliver results aligned with business strategies.
- Manage overall budget, revenue and expenditures.
- Coach and develop colleagues to proactively identify customer product and services needs.
- Identify and develop relationships with existing customers and external referral sources.
- Achieve business objectives for Operational Excellence.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
- Follow and ensure colleagues understand and apply bank operating policies and procedures.
- Protect the interests of the organization – identify and manage risks.
- Keep abreast of emerging issues, trends, and evolving regulatory requirements.
- Maintain a culture of risk management and control.
- Ensure colleagues are knowledgeable and comply with Bank and industry Code of Conduct.
- Work alongside other business lines including Wealth and Business Banking.
EMPLOYEE / TEAM
- Responsible for management of the overall team providing both leadership and guidance.
- Set targets and objectives for the team and hold the team accountable.
- Grow team expertise to align with business/enterprise demand and direction.
- Lead a high performing team; provide ongoing feedback and performance reviews.
- Lead the process of setting performance objectives for the team.
- Ensure colleagues are in compliance with all human resources policies.
- Share knowledge, information, skills, and subject matter expertise among the team.
- Support an environment where the team freely escalates business challenges.
- Recruit for all hires to ensure a highly diverse, qualified workforce.
- Establish and foster a cohesive team; promote a fair and equitable environment.
- Act as a brand ambassador for your business area/function and the bank.
BREADTH & DEPTH
- Manage a medium to large sized branch/team.
- Oversee and lead a medium and/or highly complex and diverse branch.
- Requires deep expert process management knowledge.
- Provides coaching, mentorship and guidance to others within area of expertise.
- Manage and oversee the overall discipline and strategy for the branch.
- Acts as the highest point of escalation/contact within the branch.
- Involves regular contact with cross-functional teams.
EXPERIENCE & EDUCATION
- Undergraduate degree and/or 5+ years of relevant experience.
- Branch Compliance Officer (BCO) course.
- IFIC or CSC.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD.
Language Requirement: N/A.
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