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Senior digital product manager
4 weeks ago
The Senior Digital Product Manager, Member Experience, is pivotal in shaping and executing the strategy for our Rewards & Challenges functionality, which is central to our strategic direction and growth. This role focuses on optimizing these features to enhance the healthcare experience for our members, while leading partnerships and platform integrations to support our Member Experience Vision.
Position Responsibilities:
- Member Experience Rewards & Challenges Strategy (50%): Own and drive the digital product strategy for Rewards & Challenges.
- Member Experience Rewards & Challenges Execution (20%): Drive key delivery initiatives for Rewards & Challenges.
- Rewards and Challenges Health Platform Partner Management (10%): Manage relationships with existing partners and forge new strategic alliances.
- Member Experience Roadmap Planning and Prioritization (10%): Collaborate with internal stakeholders to plan and prioritize the member experience roadmap.
- Member Experience Integration and Development (10%): Lead the continuous development and integration of Member Experience capabilities and feature-sets.
Required Qualifications:
- Minimum of 7+ years of experience in digital product strategy, platform development, or similar roles.
- University degree, preferably in STEM or business-related fields (MBA beneficial).
- Strong understanding of platform services, integrations, and architecture.
- Proven experience in scaling services and solutions.
- Confidence in delivering presentations to senior leadership.
Preferred Qualifications:
- Strong communication skills for simplifying complex technical issues.
- Exceptional relationship-building skills with internal and external partners.
- Ability to manage multiple priorities under pressure.
- High self-motivation with a sense of responsibility and accountability.
- Developed financial acumen and business orientation.
- Bonus: Experience with Fast Healthcare Interoperability Resources (FHIR).
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock:
Manulife Financial is a global leader in financial services that helps people make decisions more easily and live better. To learn more about us, visit www.manulife.com.
Manulife is an equal opportunity employer.
At Manulife/John Hancock, we embrace diversity. We strive to attract, develop, and retain a workforce that is as diverse as our customers, and to foster an inclusive work environment that leverages the diversity of our employees and their skills. We are committed to ensuring equitable recruitment, retention, promotion, and compensation practices, and we conduct all our practices and programs without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, gender (including pregnancy and related medical conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other protected ground under applicable law.
We have prioritized removing barriers to equitable employment. Therefore, a representative from Human Resources will work with candidates requesting reasonable accommodation during recruitment. All information shared during the accommodation request process will be stored and used in accordance with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation during recruitment, please write to recruitment@manulife.com.
Main Region: Toronto, Ontario
Compressed Work Week: Hybrid
Salary Range: $86,250.00 CAD - $155,250.00 CAD
If you are applying for this position outside the main region, please write to recruitment@manulife.com for the salary range applicable to your region. Salary varies based on local market conditions, geography, and relevant factors related to the position such as knowledge, skills, qualifications, experience, and education or training. Employees also have the opportunity to participate in incentive programs and earn performance-related compensation linked to company and individual performance.
Manulife offers eligible employees a wide range of customizable benefits, including medical, dental, mental health, vision, short- and long-term disability, life insurance, adoption, surrogacy, and non-urgent medical care, as well as employee and family assistance programs. We also offer eligible employees various retirement savings plans (including pension plans and an international stock ownership program with employer matching contributions) along with educational resources and financial counseling. Our generous paid leave program in Canada includes holidays, annual leave, personal leave, and sick leave, and we offer the full range of legally mandated leaves. If you are applying for this position in the United States, please write to recruitment@manulife.com for more information on specific paid leave provisions in the United States.
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