Boutique Fitness Team Lead

Requisition Number: BOUTI002735

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• Posted: September 14, 2024
• Part-Time
• Rate: $30 CAD per hour

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We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complemented by luxury amenities. Our all-in-one boutique studio fitness and wellness clubs inspire our members to sweat, recover, relax, play, and connect. We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team. Join us as we prepare for the opening of our premier 129,000 square foot flagship location in Ottawa

Position Overview

Altea's Boutique Fitness Team Leads (2) play a crucial role in creating an outstanding experience for our members. You will lead fitness classes, motivate participants, and oversee boutique fitness operations to ensure a welcoming and professional environment. This position requires a passion for fitness, excellent leadership skills, and a commitment to delivering exceptional customer service.

The Boutique Fitness Team Lead is a social butterfly who acts as a team captain, supporting the department to achieve its goals through practical goal setting, encouragement, and coaching. They are accountable for swiftly collecting and handling member and guest feedback and complaints. These community builders understand their role as a brand ambassador and offer a boutique studio fitness feel within our Altea umbrella.

To land this role you need to have:

• Post-secondary education relating to the health and fitness industry/recreation management is an asset
• Must have certification in group fitness or training relevant to their classes
• At least 1+ years in a leadership role is an asset
• At least 2+ years of experience instructing studio fitness classes and managing programs with diverse populations is an asset
• Tech-savvy with well-honed marketing and social media abilities
• Amicable, culturally aware disposition with the ability to identify with broader societal causes and trends.
• CPR/First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required before the start date and must be maintained throughout employment.
• All team members must provide a recent Criminal Background Check before the commencement of training and work.

This job might be for you if you have the following talents & spirit:

• You Have Leadership Skills: You can effectively direct the day-to-day activities of team members. You lead by example and are a role model to your colleagues and peers.
• You have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
• You're Customer Service Oriented: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolve customer problems to the customer's satisfaction.
• You're Detail Oriented: You cross your T's and dot your I's by maintaining client records highly organized with flawless attention to detail. You're not one to cut corners. You pay attention to the details. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
• You're Efficient & Resourceful: You're a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
• Integrity & Trust: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make an unbiased decision.
• You're Motivated & Driven: You're motivated and driven. You take the initiative to identify issues, proactively act, and follow through on work activities to resolve them. You're going to take ownership of the time you spend with us and truly make a difference.

As a Boutique Fitness Team Lead, a typical day might include the following:

• Create and lead semi-annual workshops in your assigned area (Yoga, Dance, Strength, or Cycle) to train and educate instructors on class formats.
• Teach a number of studio fitness classes per week.
• Conduct class evaluations as necessary and instructed by the Studio Fitness Manager.
• Lead by example and engage with all center users in a friendly, enthusiastic, and professional manner.
• Display extensive working knowledge of industry standards and practices, including product details and company services offered by Altea Active.
• Assist the Studio Fitness Manager with sub requests and entering changes in both software.
• Craft and propose new concepts to build and engage the studio fitness community (ex. social groups, social events etc.).
• Schedule studio fitness content publications across platforms.
• Engage with the online audience by responding to comments and viewer feedback.
• Exhibits unwavering authenticity and thoughtfulness about our company’s vested interest.
• Review your audience’s feedback to ascertain their insights.
• Ensure the safety of both team members, members, and guests within the area.
• Conduct regular walkthroughs of the studios to complete inventory and assist with maintaining the studio equipment (ie: AGF hammocks, Float Fit boards, Bosu and Stability Balls).
• Monitor department issues and member complaints to define patterns and work to lessen those recurring issues.
• Regularly audit customer service to ensure all service standards are carried out effectively, correctly, and thoroughly.
• Attend all relevant team meetings, contribute knowledge and advice to improve the overall performance of the department.
• Ensure all team members follow the proper steps for sub-requests and approved in a timely fashion.
• Cooperate with the Boutique Fitness Manager to oversee team members' performance and, if necessary, personally carry out job duties to ensure the highest quality of work.
• Create a cheerful and productive work environment that inspires proactivity and provides opportunities for advancement.

Perks of this position include:

• Complimentary individual membership
• Group RRSP options
• Maternity/Paternity top up
• Complete training and development package
• Working alongside great people in a culture that fosters empowerment
• Career-defining growth and development opportunities

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believe in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.