Client Service Manager I

3 weeks ago

Ottawa, Canada Intello Technologies Inc. Full time

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Jobs by Category:  Contact Centre

Job Function:  Customer Service

Status:  Full Time

Schedule:  Regular

Description

Temporary position

Create awesome experiences for our customers.


Our team and what we’ll accomplish together


Are you the type of person who can't resist a good challenge? Do you believe that learning is an exhilarating journey, and your well-being matters as much as your career? If so, you're in for an exciting ride with the TELUS Health team

At TELUS Health, we've created a workplace that thrives on curiosity, continuous learning, and, most importantly, fun Our commitment to your well-being isn't just a promise; it's a priority. We know that a happy and healthy team brings out the best in everyone, and together, we're building a future that's not only friendly but downright fantastic.


What you’ll do

  • As an integral part of the TELUS Health team, our Client Service Management squad is a passionate force dedicated to delivering best-in-class customer service and support. Representing the TELUS brand, values, and promise, we take pride in positively impacting our clients' healthcare journey. As a Client Service Manager I, you will play a key role in revolutionizing healthcare by passionately supporting doctors and clinics in optimizing their Electronic Medical Records (EMR) systems
  • Ensuring Seamless Customer Interactions: In supporting doctors and clinics reliant on our EMRs, we prioritize the maintenance of their accounts. Your role involves efficiently and attentively handling customer requests for account maintenance, encompassing updates, changes, and inquiries with care and precision
  • Exceptional Customer Service: We don't just want customers; we want raving fans. Your commitment to exceptional service will turn challenges into triumphs and inquiries into opportunities
  • Relationship Building: Imagine being the go-to person for our clients, forging connections that are as strong as steel. Your charisma and expertise will be the secret sauce in creating partnerships that endure
  • Spirited Teamwork: Collaborate with cross-functional teams, such as technical support, billing, and operations, to address customer needs and resolve issues effectively
Qualifications

What you bring

  • Customer-Centric Approach: A deep commitment to delivering exceptional customer service is non-negotiable. The Client Service Manager I should be dedicated to exceeding client expectations and fostering a culture of customer-centricity within the team
  • Exceptional Communication Skills: Clear, concise, and effective verbal and written communication is paramount. The ability to convey complex ideas both internally and externally is crucial for success
  • Expert Relationship Builder: Exceptional interpersonal skills are a must. The ability to cultivate and maintain strong relationships with clients, understanding their unique needs and challenges, is fundamental
  • Industry Knowledge: An extensive understanding of the health industry, healthcare technology, or related fields is essential. Knowledge of industry trends, regulations, and emerging technologies is a significant advantage
  • Autonomous Administrative Proficiency: A demonstrated ability to efficiently handle paperwork and administrative tasks with minimal supervision, ensuring accuracy and timeliness
  • Problem Solver Extraordinaire: The ability to navigate complex issues with finesse is crucial. A Client Service Manager I should excel at problem-solving, turning challenges into opportunities for clients and the team
  • Educational Background: A post secondary diploma or bachelor's degree in a relevant field is typically required. Additional certifications in customer service, project management, or related areas are advantageous

Great-to-haves

  • Familiarity with relevant technologies and platforms
  • Adaptability to new technologies
  • Experience in navigating organizational changes, ensuring minimal disruption to client services
A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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