Senior Product Manager

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Senior Product Manager to join our dynamic Product team.

As we scale our virtual care platform, your role as Senior Product Manager will be focused on Provider Experience and Clinical Support Operations. In this high-visibility position, you will play a key part in driving our growth strategy, as we aim to deliver best-in-class virtual care experiences for both providers and patients. Leading a dedicated squad of Designers and Engineers, you'll be tasked with optimizing critical care delivery processes, including lab and diagnostic imaging, specialist referrals, and prescriptions, ensuring seamless operations and delivering exceptional user experiences.

Critical to success in this role will be your strategic acumen, coupled with a deep proficiency in user research, data analysis, problem-solving, and requirements definition. You are a user-centric, data-savvy team player who thrives on collaborating closely with fellow product managers, business stakeholders, designers, and engineers. Resilient and collaborative by nature, you possess the ability to manage complexity and navigate a fast-paced environment to deliver meaningful results.

Note: Healthcare-related experience is not a requirement for this position but experience in healthcare, especially working with healthcare providers or systems, Electronic Medical Records (EMRs), or integrating with healthcare systems, is considered an asset.

12 – 18 MONTH DELIVERABLES

To realize the company’s growth mandate, within the first 90 days, you will immerse yourself in Maple's product ecosystem, company culture, and strategic objectives. Your immediate focus will be on aligning with Maple's Operational Excellence strategic pillar and building essential relationships with your squad and key internal stakeholders. You will collaborate with these stakeholders to define the roadmap for the next quarter and execute on current quarter priorities alongside your team.

In the next 12 to 18 months, you'll collaborate closely with stakeholders and your squad to drive enhancements in Provider Network Health KPIs, elevating both provider and patient experiences. You'll achieve this by executing initiatives outlined in your squad's roadmap, which you've contributed to shaping based on Maple's overarching strategy, valuable feedback, and insightful data analysis. Additionally, you will contribute to enhancing product lifecycle processes, from initial research and prioritization through to development and launch, thereby streamlining operations and maximizing efficacy.

• The ideal candidate has 5+ years of Product Management experience gained in B2C and/or B2B SaaS organizations selling complex SaaS products.. Experience working at high-growth companies with under 500 employees is considered an asset.
• While healthcare-related experience is not mandatory, experience in healthcare, especially working with healthcare providers or systems, electronic medical records (EMRs), or integrating with healthcare systems, is considered an asset.
• It is also preferred if the candidate has experience in delivering projects focused on stakeholders involved in operational processes, both internally and externally.
• The candidate has strong knowledge and experience with software product development best practices, including discovery and Agile processes.
• A resilient, open-minded and optimistic team player, the candidate has hands-on experience leading Agile squads, defining requirements, and collaborating with engineering teams and possesses the ability to overcome challenges and pivot quickly while inspiring others to operate at a high clock speed.
• Utilizing a combination of strong execution with strategic thinking, the candidate has demonstrated success in bringing a software product from concept to launch, in partnership with key stakeholders such as marketing.
• The candidate has a proven track record utilizing research, data, and analytics to define outcomes, measure impact, and make informed product decisions.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Product Strategy
• Execution Oriented
• Cross-Functional Collaboration
• Communication
• Market Mastery
• Solution Oriented
• Operational Excellence

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

OTHER

• Job type: Full-time
• Hiring manager: Chief Product Officer
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
• Start date: June 2024
• Vacation: 4 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.