Controls Factory Tech Support

4 weeks ago

Ajax, Canada Swegon Group Full time

Swegon North America is a market leading supplier in the field of indoor environment solutions, offering superior products for ventilation, heating, cooling and climate optimization. Swegon is at the forefront of innovation, connected services and expert technical support. Swegon's values of Customer Empathy, Trust, and Commitment go beyond technology. These values are the pillars upon which we build every interaction, solution, and partnership.

At Swegon, we believe that people who feel good inside don't just perform better - they thrive. This is a great time to join our growing company where excellence meets innovation in every climate solution we deliver. Join us on our mission to redefine excellence in the HVAC industry.

Why Swegon is an Employer of Choice:

  • Competitive salary
  • Comprehensive benefits that start on day one
  • Immediate RRSP matching program
  • Supportive and collaborative team atmosphere
  • Lucrative employee referral program
  • Embrace a hybrid work style: blend remote and in-office collaboration
  • Vibrant corporate culture - Enjoy team events, lunch and learns, and wellness initiatives
  • We passionately celebrate our team success and individual achievements
  • Strong Commitment to Sustainability: Join us in making a positive impact on the planet
  • Located just minutes from Highway 401 in Ajax, ON

Job Summary

Reporting to the Technical Service Manager – Applied HVAC Solutions/Controls, this role is responsible for technical remote support by phone and Microsoft Teams. Periodic travel within Canada, theUSA and sometimes Internationally will be required for on-site commissioning and training for Swegon’s suite of HVAC products for institutional and commercial projects.

This role will appeal to someone who has worked with mechanical and controls contractors previously within the construction sector. The Controls Factory Tech Supporttogether with the Technical Services Manager will be the key points of contact with the Swegon Service Representative network through manufacturers reps and onsite trades for providing outstanding service, support and troubleshooting for Swegon projects across North America.

Key responsibilities

  • The successful candidate will be a Factory Representative for site commissioning work for HVAC equipment, including balancing reports and controls integration
  • Providingremote technical support, training and communicationutilizing Microsoft Teams. This role offers a hybrid work format (in office and working from home)
  • Handle phone and email requests with customer empathy while assisting with technical investigations in a methodical diagnostic approach
  • Provide service diagnostics assistance for troubleshooting and identifying root cause HVAC issues for commercial and institutional projects remote or in person
  • Will communicate with Swegon factories in North America and Europe, engineering, technical support, and project management teams, the sales organization, direct contractors and customers
  • When onsite with construction projects – deal with various trade stakeholders from mechanical, sheet metal, BMS controls and general contractors
  • Onsite training and development for manufacturer representatives and contractors within their geographic area/region
  • Providing factorytraining for technicians and contractors involvingwarranty management for servicing and using Swegon products

Qualifications

  • 3+ years' experience as either a Tech Support or Field Technician
  • Background in Building Controls installations, programming, testing, commissioning and/or service of BMS and DDC systems
  • HVAC Product, Service and Commissioning technical skills in BMS Controls, AHUs, refrigeration, chillers, VRF etc.
  • Education –Community College Technical Degree or Trades Certificate Education (C of Q or Red Seal etc)
  • Experience working with Institutional and Commercial construction sites – For example Universities/Colleges, schools, hotels, office towers etc.
  • Managed a positive working relationship with key stakeholders for onsite construction projects
  • Experience working with general contractors, mechanical contractors, BMS control contractors
  • 25% + travel required, candidate must be able to travel throughout Canada, USA and periodically International travel
  • Excellent communication and interpersonal skills

Want to work with skilled people at the top of their game and play a part in developing state-of-the-art solutions? Picture yourself at Swegon North America, a workplace that celebrates diversity, encourages collaboration, and listens to your ideas. Join us and discover how work can be both fulfilling and fun.

Apply now to be a part of our dynamic team.

At Swegon North America we prioritize and value equity, diversity and inclusion. We are committed to providing a fair and equitable workplace creating an inclusive environment for all employees and prospective new team members. We are an equal opportunity employer and are proud of our diverse and inclusive workplace culture where everyone is welcome.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA), Swegon North America offers reasonable accommodations for prospective candidates and employees with different abilities. Accommodations are available by request for candidates taking part in the selection process. If you require a specific accommodation, please contact our Human Resources Department at 416-291-7371.

#J-18808-Ljbffr

  • Controls Factory Tech Support

    2 months ago

    Ajax, Canada Swegon Group Full time

    Swegon North America is a leader in HVAC, commercial ventilation and integrated heating and cooling solutions. We offer over fifty years of unsurpassed industry experience to mechanical engineering consultants and contractors. Swegon supplies components and systems creating superior indoor climate, energy conservation and acoustic solutions producing...

  • Service Tech Support/controls Technician

    2 months ago

    Ajax, Canada Swegon North America Full time

    Swegon North America is a leader in HVAC, commercial ventilation and integrated heating and cooling solutions. We offer over fifty years of unsurpassed industry experience to mechanical engineering consultants and contractors. Swegon supplies components and systems creating superior indoor climate, energy conservation and acoustic solutions producing...

  • Fullstack Tech Lead Java

    1 month ago

    Ajax, Canada Accor Hotels Full time

    Company DescriptionAccor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is...

  • Fullstack Tech Lead Java

    1 month ago

    Ajax, Canada Accor Hotels Full time

    Company DescriptionAccor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is...

  • Fullstack Tech Lead Java

    1 month ago

    Ajax, Canada Accor Hotels Full time

    Company DescriptionAccor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is...

  • Fullstack Tech Lead Java

    3 weeks ago

    Ajax, Canada Accor Hotels Full time

    Company Description Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. Accor Tech & Digital, jobs in the tech field where intelligence is...

  • Fullstack Tech Lead Java

    3 weeks ago

    Ajax, Canada Accor Hotels Full time

    Company DescriptionAccor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is...

  • Fullstack Tech Lead Java

    3 weeks ago

    Ajax, Canada Accor Hotels Full time

    Company DescriptionAccor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is...

  • Factory Performance

    7 days ago

    Ajax, Canada Colgate Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Site upgrade in progress. You will not be able to apply at this time. Please be patient and check back with us later.Established in 1806 as a small soap and candle business in New York City,...

  • Factory Performance

    7 days ago

    Ajax, Canada Colgate Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Site upgrade in progress. You will not be able to apply at this time. Please be patient and check back with us later.Established in 1806 as a small soap and candle business in New York City,...

  • Tech Lead Fullstack Java

    2 months ago

    Ajax, Canada Accor Hotels Full time

    Description de l'entrepriseAccor Tech & Digital est le moteur de la tech, des solutions digitales et de la transformation au sein du Groupe. Nos 2 000 talents s'engagent à offrir les meilleures expériences digitales et tech à nos clients, nos hôtels et nos équipes dans 110 pays, et à façonner l'avenir de l'hospitalité.Accor Tech & Digital, des...

  • Tech Lead Fullstack Java

    2 months ago

    Ajax, Canada Accor Hotels Full time

    Description de l'entrepriseAccor Tech & Digital est le moteur de la tech, des solutions digitales et de la transformation au sein du Groupe. Nos 2 000 talents s'engagent à offrir les meilleures expériences digitales et tech à nos clients, nos hôtels et nos équipes dans 110 pays, et à façonner l'avenir de l'hospitalité.Accor Tech & Digital, des...

  • Tech Lead Fullstack Java

    2 months ago

    Ajax, Canada Accor Hotels Full time

    Description de l'entrepriseAccor Tech & Digital est le moteur de la tech, des solutions digitales et de la transformation au sein du Groupe. Nos 2 000 talents s'engagent à offrir les meilleures expériences digitales et tech à nos clients, nos hôtels et nos équipes dans 110 pays, et à façonner l'avenir de l'hospitalité.Accor Tech & Digital, des...

  • Tech Lead Fullstack Java

    3 weeks ago

    Ajax, Canada Accor Hotels Full time

    Description de l'entrepriseAccor Tech & Digital est le moteur de la tech, des solutions digitales et de la transformation au sein du Groupe. Nos 2 000 talents s'engagent à offrir les meilleures expériences digitales et tech à nos clients, nos hôtels et nos équipes dans 110 pays, et à façonner l'avenir de l'hospitalité.Accor Tech & Digital, des...

  • Tech Lead Fullstack Java

    3 weeks ago

    Ajax, Canada Accor Hotels Full time

    Description de l'entrepriseAccor Tech & Digital est le moteur de la tech, des solutions digitales et de la transformation au sein du Groupe. Nos 2 000 talents s'engagent à offrir les meilleures expériences digitales et tech à nos clients, nos hôtels et nos équipes dans 110 pays, et à façonner l'avenir de l'hospitalité.Accor Tech & Digital, des...

  • Product Support Data Analyst

    3 weeks ago

    Ajax, Canada Volkswagen Group Canada Full time

    **Product Support Data Analyst** - GRO001141 Primary Location Canada-Ontario-Ajax **It’s more than a Career, it’s a Passion!** We love our cars, but it’s the people behind them who make them what they are. To build great cars, we need great people. That’s why Volkswagen Group Canada pays competitive salaries, offers fringe benefits, and provides...

  • Senior Developer

    1 month ago

    Ajax, Canada Accor Hotels Full time

    Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! Job...

  • Senior Developer

    1 month ago

    Ajax, Canada Accor Hotels Full time

    Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! Job...

  • Senior Developer

    3 weeks ago

    Ajax, Canada Accor Hotels Full time

    Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! Job...

  • Senior Developer

    1 month ago

    Ajax, Canada Accor Hotels Full time

    Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! Job...