Bilingual Trust

5 days ago

Old Toronto, Canada Turo Inc Full time

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

Join Turo as a Bilingual Trust & Safety Investigator supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace.

You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a world-class Trust & Safety Investigations team at Turo.

This position is based in Toronto and reports to our Manager, Trust & Safety Investigations in our Toronto office.

What you will do
  • Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
  • Provide outstanding support to the valued members of the Turo community in Canada in both English and French
  • Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
  • Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
  • Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
  • Communicate case developments, trends, and other insights to team and management to drive continuous improvement
  • Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
  • Assume responsibility for special projects assigned by management and contribute to colleague's projects
  • This role is a 4 days on and 3 days off schedule (10 hour shifts) where one work day is either a Saturday or Sunday
Your profile
  • 5+ years of Investigations, Trust and Safety, Fraud or Risk Management experience
  • Must be bilingual, fluent in both French and English
  • Ability to work weekends
  • Relationships with Canadian law enforcement agencies, an asset
  • Ability to work in a fast-paced environment, drive and embrace change
  • Superb and dynamic communication, interpersonal, and investigative skills
  • Commitment to high responsiveness and availability, strong ability to prioritize
  • Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus.
  • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • BA/BS or work equivalent required

Bonus if you have

  • Legal or law enforcement experience
  • Fraud investigations experience

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