Director, Disability Management Services and Implementation

3 weeks ago


Calgary, Alberta, Canada SGS Full time
We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 
The incumbent is responsible for the development of all sales and business development activities in the Oil, Gas & Chemicals sector in Canada with a particular focus increasing revenue from trade flows via marine, rail & pipeline.
Grow market share with existing client base for marine inspection & petroleum testing services (70%).
Acquire new clients via identification, prioritization and execution for refinery, petrochemical plant, crude by rail, terminal & pipeline operations opportunities (15%).
Acquire new laboratory outsourcing opportunities in addition to off-site petroleum testing projects in support of the SGS laboratory network across Canada (15%).
Implement campaigns and strategies to grow revenue in Inspection, Testing and new Plant Terminal Operation, in addition to Laboratory Outsourcing opportunities.
Work closely with technical staff to develop growth strategies and close new business.
Work closely with operations to ensure that project scope, schedules and budgets are accurately planned, monitored, communicated, and met.
Understands market challenges and participates in strategic planning for future business opportunities.
Works with Regional Managers, Operations and Lab Managers, Site Leaders to resolve day to day problems in meeting client expectations.
Participate in technical presentations & prepare customer program reviews, client events and industry exhibitions.
Advise senior management on maximizing business relationships and creating an environment where customer experience is optimized.
Lead and coordinate annual book price and customer pricing strategy and adjustments with associated governance and action follow up and implementation.
Act as a focal point for aligning strategies and actions with counterparts in the NAM and global affiliate network.
8 years + experience selling at the executive level with existing relationships at the senior level at refineries, terminals, industrial & petrochemical plants.
~ Solid understanding of petroleum product, commodity trade flows & logistics.
~ Ability to demonstrate Customer Centric Selling techniques.
~ Proficient with CRM tools (Salesforce).
~ Creative, innovative and client focused.
~ Demonstrates excellent verbal and written communication skills in English.
Bilingual French-English an asset.
Excellent experience in selling "solutions" and / or service type products within an industrial environment at a high level within organizations.
A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel.
Must be creative, innovative, client-focused and able to work well under pressure.
Proficient in using various types of computer software (Word, Excel. Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Holds people accountable for hitting their targeted goals and proactively managing progress and performance.
Proven time management skills and a strong attention to detail.
Must be willing to travel within Canada/North America and have a valid passport.
Ensures full compliance with the company's Health & Safety, Code of Integrity, and Professional Conduct policies.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
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